[Presence] App not working meditations do not play

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Jane Bland
1 year ago In Presence
App not working meditations do not play

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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1 year ago

Hello! I'm here to help with your issue regarding the Presence app and your meditations not playing. Let's work through this together.

1. Check Volume Levels:
- Ensure that the volume on your iPhone is turned up. Sometimes the app's audio might not play if your phone volume is too low or muted.

2. App Restart:
- Try closing the Presence app completely and then reopening it. To do this, swipe up from the bottom of the screen (or double-tap the home button) to see your open apps, then swipe the Presence app off the screen.

3. Device Restart:
- If restarting the app doesn't help, please restart your iPhone. This can resolve some minor software issues that might be affecting the app.

4. Check Internet Connection:
- Ensure that your internet connection is stable. If you're on Wi-Fi, you might consider switching to a cellular network, or vice versa, to see if that makes a difference.

5. Update the App:
- Make sure you're using the latest version of the Presence app. Go to the App Store, search for Presence, and check if there’s an update available.

6. Reinstall the App:
- If none of the above steps work, you might try uninstalling and then reinstalling the app. This can help reset any settings that may be causing issues.

If you’ve tried all these steps and you still can’t play the meditations, let me know, and we can take further steps or consider contacting support at [email protected] for help.

Are you satisfied with the solution I provided?

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