Hello! I understand that your InnerNow app is not opening and it’s not recognizing you as a member. Let’s see if we can get this sorted out.

To start, may I ask a couple of quick questions?
1. Are you seeing any error messages when you try to open the app?
2. Have you recently changed your password, subscription, or Apple ID details?
3. Have you tried restarting your Mac or reinstalling the app?

Meanwhile, here’s a step-by-step approach you can try on your Mac running OS X 10.15.7:

1. Restart Your Mac: Sometimes a simple restart clears temporary glitches.
2. Check Internet Connection: Ensure your Mac has a stable internet connection, as the app needs it to verify your membership.
3. Update the App: Confirm you have the latest version of InnerNow installed from the Apple App Store. Apps can fail to open if they are outdated.
4. Sign Out and Back In (if possible): If the app opens partially or has login options, try signing out and then signing back in with your membership credentials.
5. Clear App Cache/Data: Though more typical in mobile, you can try deleting any cached data by removing the app and reinstalling, which resets local data that could cause recognition issues.
6. Verify Subscription Status: Check your subscription status via the Apple App Store under your account > Subscriptions to ensure it’s active and payment methods are up to date, as membership recognition depends on active subscriptions.

If none of these steps work, it might be a server-side or account issue, in which case I would recommend contacting InnerNow support directly at [email protected] for membership verification and account assistance.

Can you try these and let me know what happens? Also, feel free to share any specific error messages you see, and I’ll help you further.

Are you satisfied with this initial solution I provided?

App will not open, does not recognize me as a member

Thanks for your patience! Since the InnerNow app on your Mac won’t open and doesn’t recognize your membership, let's try a few focused steps based on what others have encountered:

1. Check Subscription Status & Restore Purchase
Since membership recognition depends on an active subscription, please verify your subscription status via the Apple App Store under your account > Subscriptions. If you see an active subscription, open the app’s main sign-in screen and look for a "Restore Purchase" or similar option. Tap that to resync your membership credentials with the app. This often resolves access issues for paid subscribers.3

2. Sign Out Completely and Sign In Again
If the app opens partially, try logging out from any account and then logging back in. This can sometimes reset account recognition.

3. Reinstall the App
Since you’re on macOS 10.15.7, delete the InnerNow app completely and reinstall it from the Apple App Store. This will clear any corrupted files or cached data that might be blocking membership verification.

4. Internet Connection
Ensure your Mac has a stable internet connection as verification requires communication with InnerNow servers.

5. Support Contact
If all else fails, reach out to InnerNow support directly at [email protected] with your account details and purchase receipt. They can verify your membership on their end or escalate the issue if it’s a server/account problem.4

Please try these steps and let me know what happens or if you see any error messages during these actions. I’ll be here to guide you further.

Are you satisfied with the solution I provided?

My subscription is active cannot find restore susbscription

Thanks for letting me know your subscription is active but you can’t find a "Restore Purchase" option in the InnerNow app. That’s an important detail. Let’s dig a bit deeper.

Some apps—especially subscription-based ones like InnerNow—are required by Apple to have a restore purchases button for auto-renewable subscriptions, but sometimes the button’s location can be less obvious or missing in certain versions of the app4.

Here are some steps tailored for your situation on macOS 10.15.7:

1. Look in App Settings or Account/Profile Section
The "Restore Purchase" option is often tucked away in the app’s Settings, Account, or Subscription tabs rather than the main screen. Try opening InnerNow, if it opens at all, and check menus for any subscription-related settings or a small gear icon.

2. Reinstall the App
There have been reports that some versions temporarily lacked the restore option or had buggy UI placements9. Try deleting the app and reinstalling the latest version from the Mac App Store. This can refresh the interface and bring back the restore functionality.

3. Sign Out And Back In
If the app opens enough to access your account info, sign out completely and then sign back in with the same Apple ID you used to purchase your subscription.

4. Verify Apple ID Account
Double-check that the Apple ID currently logged into the Mac App Store on your system is the same one used to purchase the InnerNow subscription. Sometimes switching accounts causes the app not to recognize your membership2.

5. Contact InnerNow Support
If after these you still cannot find any restore option and the app won’t recognize your active subscription, I recommend contacting InnerNow support at [email protected] with your subscription receipt and Apple ID details. They can manually verify and sync your account on their end.

Please try these and let me know what you find. I’m here to assist further! Are you satisfied with this guidance?