Hi there! I understand you’re no longer seeing your paid 21-day Oprah & Deepak Meditation Challenge content inside the InnerNow app on your Mac running OS X 10.15.7. Let's work together to get this sorted!

To start, could you please confirm:
1. When did you purchase the 21-day challenge? Was it recently, or some time ago?
2. Have you tried logging out and back into your account within the app to refresh your access?
3. Are you signed in with the same account/email you used when buying the challenge?
4. Have there been any recent app updates or OS upgrades?

While I wait for your responses, let me guide you through some initial steps to try restoring your paid content:

1. Check your subscription status and purchases:
- Open the InnerNow app.
- Go to the Account or Profile section.
- Verify your subscription or purchase history to confirm your 21-day challenge is active.

2. Force quit and restart the app:
- Press Cmd + Option + Esc, select InnerNow, and click Force Quit.
- Then reopen the app and check for your content again.

3. Update the app:
- Open the Mac App Store.
- Check for any InnerNow app updates that might restore your content.

4. Clear app cache or reinstall the app:
- You might want to try deleting the app and reinstalling it from the Mac App Store to ensure the app content syncs fresh from the servers.

If these steps don’t bring back your challenge, the issue might be related to account syncing or a server-side problem. Also, some users have reported missing content after updates, so double-checking that you’re logged in correctly is key.

Please let me know what you find or if you need help with any of these steps. I’m here to help!

Purchased some time ago.

Thanks for letting me know that you purchased the challenge some time ago. Since the content has disappeared from your account, the likely causes could be a sync issue, an account mismatch, or a problem restoring your purchase.

Here’s what I suggest as the next steps:

1. Verify you are logged in with the correct account:
Sometimes users have multiple accounts or emails, so please double-check you’re signed in with the same email/account you used to make the original purchase inside the InnerNow app.

2. Restore your purchase manually:
On macOS apps, there is often a “Restore Purchases” option in the app’s settings or account section. Look for this option and tap/click it to attempt restoring your past purchases.

3. Sign out and sign back in:
Signing out and back in can refresh your subscription status. In the app, go to your profile or account page, log out, then log back in with your purchase email.

4. Reinstall the app as a last resort:
Reinstalling can clear corrupted data or sync issues. Uninstall InnerNow from your Mac, then download and reinstall the latest version from the Mac App Store.

If none of these solve the problem, it’s best to reach out directly to InnerNow’s support team at [email protected]. They have access to purchase records and can help restore your content or investigate account issues2 10.

Would you like me to guide you through finding the “Restore Purchases” option or logging out and back in? Or is there anything else you’ve tried already? Let me know!

Had to reinstall app. Couldn’t remember password. Created a new one.

Thanks for clarifying that you had to reinstall the InnerNow app and created a new password because you couldn’t remember the old one. That’s a good step to regain access!

Since you now have a new password, let's verify a couple of things to ensure your 21-day Oprah & Deepak Meditation Challenge content comes back as expected:

1. Confirm you’re logging in with the original account email — Even if you created a new password, it’s important to use the same email address associated with your initial purchase. Sometimes people accidentally create new accounts under different emails.

2. Use the “Restore Purchases” feature — After logging in, check the app’s settings or account section for a button or link labeled “Restore Purchases.” Clicking this can help the app recognize and unlock the paid content you previously bought.

3. Check your app subscription or purchase history within your Apple ID — Since you’re on macOS, open System Preferences > Apple ID > Media & Purchases > Manage, then check if the InnerNow subscription or purchase is listed and active. If it’s missing here, your new login might not be linked to your original purchase.

4. If still missing, contact InnerNow support directly — Their team can look up your purchase based on your email ID and help restore access. You can reach them at [email protected].

Would you like me to guide you step-by-step to locate and use the Restore Purchases option in the app, or help checking your Apple ID subscription status? Let me know how you'd like to proceed!

No longer have my 3 paid 21 day Opra & Deepak Meditation Challenge.

Thanks for letting me know you still don’t see your 3 paid 21-day Oprah & Deepak Meditation Challenge in the InnerNow app on your Mac. Since you’ve already reinstalled and created a new password, it’s possible the app isn’t syncing your past purchases correctly or there might be some server-side issues affecting paid content access.

Here’s what I recommend next:

1. Confirm you’re logged in with the same email/account you originally used to buy the challenge.
Creating a new password is great, but if it’s tied to a different account/email than the original purchase, you won’t see your paid content.

2. Use the “Restore Purchases” option inside the app (usually in Settings or Account section).
This forces the app to refresh your purchase history and unlock content you’ve bought.

3. Check recent user reports:
Some users have reported that after app updates their purchased meditations disappeared temporarily, and the issue was resolved by restoring purchases or contacting support1 5.

4. Contact InnerNow Support directly:
Since your content is paid and important to you, their support team can check your purchase records and manually restore your access if needed.
Email them at [email protected] or use the contact form at https://www.innernow.com/pages/faq/.

Please let me know if you want detailed help on locating the Restore Purchases option or if you need assistance drafting your message to support. I’m here to make sure you get your meditation challenge back smoothly!

Are you satisfied with this solution so far?

No longer have my 3 paid 21 day Opra & Deepak Meditation Challenge.

Thanks for sharing again that your 3 paid 21-day Oprah & Deepak Meditation Challenge is missing from your InnerNow app on macOS 10.15.7.

Based on similar user reports and recent app behavior, it seems that some purchased meditations have disappeared for others after app updates or reinstallations. This issue often requires restoring purchases or contacting support for manual assistance4.1.

Here’s what you can try next:

1. Restore Purchases:
Open the InnerNow app, go to your account or settings page, and look for a “Restore Purchases” button. This should sync your paid content back to your app.

2. Confirm Account Email:
Make sure you are logged in with the exact same email address/account that was originally used to buy the challenge. If you logged in with a different account after reinstalling the app or resetting your password, the purchases won’t show.

3. Check Apple ID Purchase History:
Since you’re on a Mac, check your Apple ID purchase history to verify that the InnerNow purchase is still linked to your Apple account:
- On your Mac, open App Store > click your name at the bottom left > View Information > Purchase History.

4. Contact InnerNow Support:
If the above steps don’t restore your challenge, please reach out to InnerNow’s support team directly at [email protected]. Provide them with your account email and purchase details, so they can manually restore access.

5. Alternative access through Deepak Chopra’s Membership Site:
There’s also a 21-Day Meditation Journey available on Deepak Chopra’s official membership site. You might want to verify if your purchase is reflected there as well, or consider joining if that fits your needs2.

I’m happy to walk you through any of these steps if you want. Are you comfortable starting with Restore Purchases, or would you prefer help drafting the support email?

Are you satisfied with this guidance so far?

Bought them around 2015 before InnerNow. Did use an old email address. InnerNow did transfer them in paid library. 😃 (I listen to them during chemo infusions. Would like to get them back if possible.)

Thank you for sharing these important details. Since you purchased the 21-day Oprah & Deepak Meditation Challenge around 2015 using an old email address, and InnerNow did transfer those purchases to your paid library, but now you can’t access them, here’s what I recommend:

1. Confirm You’re Logging in With the Original Email:
Since your purchase was linked to an old email, make sure you log in to InnerNow using that exact old email address. Even if you changed your password, using the original email is key to accessing your transferred purchases.

2. Restore Purchases in the App:
Open the InnerNow app, go to the Account or Settings section, and look for a “Restore Purchases” button. This will prompt the app to sync with their server and recover your paid content from that account.

3. Contact InnerNow Support for Assistance:
Because your purchase dates back many years and involved an email change and a transfer, it might require manual intervention. Reach out to InnerNow support directly at [email protected]. In your message, provide:
- Your current email and the original old email associated with the purchase
- Details of the 21-day Oprah & Deepak Meditation Challenge purchase (approximate date and purchase confirmation if available)
- Mention that you relied on this content during chemo infusions and would like help restoring access

Support has experience handling these legacy account and purchase transfers and should be able to verify your purchase and restore your access fully2.

4. Check for Any Linked Accounts or Memberships:
Sometimes old purchases may have been migrated to related platforms (like Deepak Chopra’s official memberships). Checking your accounts on those platforms may help confirm ownership and access.

If you’d like, I can help you draft the email to support or guide you step-by-step through the “Restore Purchases” process inside the app. Just let me know how you want to proceed!

Are you satisfied with this approach so far?

Can I transfer old purchases to my current email on InnerNow?

Thanks for your question about transferring old InnerNow purchases to a new email address.

InnerNow requires that purchases remain linked to the original account email used at the time of purchase. Based on what I found, there isn’t a direct self-serve option in the app to transfer purchases between different email accounts. However, the InnerNow support team can assist with account and purchase issues, including transfers in some cases if you contact them at [email protected]3 .

Since your situation involves an old purchase possibly tied to a previous email, I recommend reaching out to InnerNow support directly. Provide them with both the old and current email addresses along with purchase details, and they can check if it’s possible to merge or transfer the purchases to your current account.

If you want, I can help you draft that email or guide you through the process of contacting them. Would you like me to do that?

Restore purchases takes me to Unlock entire InnerNow library for $69.99. How do I get the 3 paid 21 meditations back?

I see that when you tap "Restore Purchases," you're being prompted to purchase the full InnerNow library for $69.99 instead of recovering your original 3 paid 21-day Oprah & Deepak Meditation Challenge meditations. That can definitely feel confusing, especially when you just want to get access back to what you already own.

Here’s how we can approach this:

1. Double-check your login account:
Make sure you’re signed in with the exact email/account that was originally used for the purchase. Purchases are tied to the Apple ID or account email they were bought under, so if you're logged into a different email or Apple ID, the app may treat you as a new user with no purchases.

2. Restore Purchases option:
Sometimes tapping “Restore Purchases” prompts the new subscription purchase by mistake if the app doesn’t detect previous purchases tied to your account or Apple ID. This could happen if your original purchase was made before InnerNow's subscription model or transferred from an old email.

3. Contact InnerNow support directly:
Because your purchase dates back years, and involves an older email and potentially a prior purchasing system that’s different from current subscriptions, your best bet is to contact InnerNow Support by email at [email protected]. Explain that:
- You purchased the 3-day meditation challenge earlier and had it transferred.
- You're logged in with your current email but can’t restore the old purchases via the app.
- The “Restore Purchases” button only leads to a new $69.99 subscription offer.
- You want those 3 paid meditations restored on your current account.

Their support team can verify your purchase history and manually restore your access or give you a workaround.

4. Keep in mind the app version and platform:
Since you’re on macOS 10.15.7, ensure your InnerNow app is updated to the latest available version from the App Store, as older versions might have sync issues or bugs affecting purchase restoration1 5.

If you like, I can help you draft the support email or walk you through verifying your Apple ID purchase history on your Mac too. Just let me know!

Are you satisfied with this approach?

Yes

Hi! You asked about the “InnerNow app review 2023.”

Overall, users appreciate InnerNow for its rich, high-quality meditation content and programs that support mindfulness and personal growth. Many reviews highlight that the app offers daily exercises and a broad variety of meditations covering various aspects of life, making it feel limitless for learning and growth. The meditation sessions guided by Deepak Chopra receive special praise for their peaceful and deep nature.

On the downside, some users note occasional app stability issues, like crashes or problems saving session progress, especially after updates. A few reviews mention cases where purchased content sometimes disappears, requiring restoration or support intervention to recover.

The app maintains strong ratings around 4.2 to 4.9 out of 5 across platforms, with thousands of positive reviews supporting its effectiveness as a meditation and well-being tool257.

If you want, I can help you find specific reviews or guide you on how to get the most out of the app. Just let me know!

Can the 3 paid 21 meditations be manually restored under the older email [email protected] the newer [email protected]

Thanks for providing both the old email ([email protected]) and the newer one ([email protected]). Since your 3 paid 21-day Oprah & Deepak Meditation Challenge meditations were originally purchased with the old email and you now wish to access them under the current email, here’s what applies based on InnerNow’s policies and common practice:

1. Purchases are typically tied to the original account email:
InnerNow’s system associates purchases with the email/account used at purchase time. There isn’t a user-facing option to transfer or merge purchases between accounts or emails within the app itself5.

2. Manual restoration or merging requires support intervention:
To have your purchases appear under a different (new) email, you’ll need to contact InnerNow support directly. Explain the situation with both your old and new emails and request if they can transfer or link your paid challenge content to your current account. Their support team usually handles such legacy account and purchase issues by verifying ownership and manually restoring access7.

3. How to proceed:
- Email [email protected] from your current email account.
- Include the old and new email addresses, approximate purchase date of the meditations, and explain that you’d like to have your 3 paid meditations accessible under your current account.
- Mention any relevant purchase confirmation info or past account details if you have them.
- Note that this content is important for your well-being, such as your use during chemo infusions, to help expedite attention.

4. In the meantime:
- You can try logging into the InnerNow app with the old email (if you still have access and password reset is possible) to verify if the meditation content appears there.
- Use the “Restore Purchases” option once logged into the original account email to confirm that the content is still linked.

If you want, I can help draft the support email for you or guide you through checking account logins or the restore purchases process in the app. Just let me know!

Are you satisfied with this plan to recover your meditations?

No longer have my 3 paid 21 day Opra & Deepak Meditation Challenge.

Hi! I understand that your 3 paid 21-day Oprah & Deepak Meditation Challenge is missing from your InnerNow app on your Mac, and you’d really like to get them back.

Based on what I’ve gathered:

- Some users have reported that after updates or account changes, paid meditations including Oprah & Deepak’s 21-day challenges sometimes disappear from their libraries and require restoring purchases or contacting support to resolve3.

- The “Restore Purchases” function in the app sometimes leads to the offer to purchase the full InnerNow library, especially if the original purchase was made many years ago or under a different account/email, so it may not automatically restore legacy purchases2.

- Since your purchase was from around 2015 and under an old email, and InnerNow did previously transfer your paid library to your account, manually restoring access often requires InnerNow support’s help. They can verify ownership and restore your paid meditation challenges to your current account2 10.

Here’s what I recommend you do next:

1. Try logging in with your original purchase email (the older one) if you can still access it or reset its password. Then use the “Restore Purchases” option in the app while logged into that account.

2. Contact InnerNow support directly via email at [email protected]. In your message, include:
- Your old and current email addresses
- Approximate purchase date
- Explanation that these meditations are important for your chemo infusions and you want help restoring access
- Mention that “Restore Purchases” only leads to a subscription offer, not your original content

They have handled these legacy purchase restorations before and should be able to assist you.

If you want, I can help draft that support email for you or guide you step-by-step through trying to restore purchases on your original account.

Please let me know how you’d like to proceed. Are you satisfied with this plan?

Email request has been sent to [email protected]. To restore the 3 paid Opra&Deepak meditations. Thank you

Thank you for letting me know you’ve sent the email to [email protected] regarding restoring your 3 paid Oprah & Deepak meditation challenges. That’s the best step since their support team handles these legacy purchase restorations and can manually verify and restore your access for you1.

While you wait for their reply, if you want I can help you prepare any additional information to include or guide you on how to use the app’s Restore Purchases button once they confirm your account. Just let me know!

Are you satisfied with the current support plan, or would you like me to assist further?