[TinyTap] It doesnt log in crashes

J
joy
8 months ago In TinyTap
it doesnt log in crashes

Comments

user
avatar
18 Points 4 Followers
Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

View Profile
8 months ago

Hi there! I understand you're having trouble logging into the TinyTap app and it keeps crashing. To help you best, could you tell me if this happens right when you open the app, during login, or at some other point? Also, have you already tried uninstalling and reinstalling the app?

Meanwhile, here are some steps specifically for your Android device running version 10, using a WebKit-based browser/system:

1. Clear Cache & Data for TinyTap:
- Go to your device's Settings.
- Tap on Apps or Application Manager.
- Find and select TinyTap.
- Tap on Storage.
- First, tap "Clear Cache," then "Clear Data."
This often resolves login crashes caused by corrupted temporary files.

2. Update the App:
Make sure you have the latest version of TinyTap installed from the Google Play Store, as updates often fix bugs that cause crashes.

3. Reinstall the App:
If clearing cache/data doesn't succeed, uninstall TinyTap completely.
Then reinstall it fresh from the Play Store.
After reinstalling, try logging in again with your email and password.

4. Check Internet Connection:
Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that affects the login.

5. Restart Device:
A simple reboot of your Android device can sometimes clear temporary glitches affecting apps.

If after these steps the app still crashes on login, there might be a deeper issue with your account or the app version on your device. In that case, I would recommend contacting TinyTap’s support directly. They have an AI chatbot named Eve that can help or you can email [email protected] for personalized assistance.

Here’s a helpful support article that also covers login issues and possible fixes: TinyTap Login Help.

Let me know which steps you have tried and how it goes—I’m here to help get you back in! Are you okay to start with clearing cache and data?

Leave a comment