Hi there! I understand you're having trouble with the Front and Back buttons in the KeyBank app when trying to deposit a check, and the camera won't take the pictures. Let's work through this together.

To start, could you let me know if the app prompts you to allow camera permissions? Sometimes if the app doesn’t have permission to access your camera, the buttons might not work.

If permissions are fine, shall we try these steps?

1. Close and Restart the App: Sometimes the app may glitch. Fully close it and open it again.

2. Check for App Updates: Since you’re on Windows with WebKit, if you are using a browser-based version, try refreshing or clearing cache. If it’s a KeyBank Windows app, check the Microsoft Store for updates.

3. Camera Access Settings: On Windows 10, go to Settings > Privacy > Camera, and make sure camera access is enabled for apps. Ensure the KeyBank app or browser has permission.

4. Try a Different Lighting or Surface: When taking check photos, make sure the check is well-lit and on a contrasting background, so the app can detect its edges and allow image capture.

5. Clear Browser Cache: Since you indicated WebKit browser, clearing cache for the browser can fix some UI button issues.

6. Try a Different Browser or Device: If possible, try depositing using another browser or device to see if the problem persists.

If the buttons still don’t respond after these steps, please let me know if you see any error messages or if the app simply freezes or closes when you press the buttons. That info will help me guide you further.

Are you comfortable trying these steps? Let me know how it goes, and I’m here to help!

When I try to deposit a check, pressing Front or Back buttons don't work. I can't take pictures.

Thanks for sharing the details again! Since pressing the Front or Back buttons in your KeyBank app isn't letting you take the pictures to deposit your check, here’s a more targeted troubleshooting plan based on similar cases:

1. App Permissions:
Double-check that your Windows device’s camera permissions are enabled specifically for the browser or app you’re using. On Windows 10, go to Settings > Privacy > Camera and make sure access is enabled.

2. Lighting and Check Placement:
Make sure the check is well lit, lies flat on a dark contrasting surface, and the full check including all four corners fits within the camera frame. The app sometimes doesn’t activate the capture button if it does not clearly detect the check edges.

3. Update and Restart:
- If you’re using the KeyBank app from Microsoft Store, ensure it’s updated.
- If using the web version in WebKit, refresh the page or clear your browser cache to reset the buttons.
- After updates or clearing cache, restart the app/browser.

4. Try Manual Capture Mode:
Some users find the app auto-captures photos when check edges are detected. If auto-capture fails, see if switching to manual mode or tapping the camera preview region allows you to snap the picture.

5. Disable Browser Extensions:
Since you use WebKit on Windows, browser extensions might interfere. Try using the app in private/incognito mode or disable extensions temporarily.

6. Check for App Compatibility & Updates:
Although KeyBank supports Windows and browsers, there might be compatibility issues with certain OS updates or browser versions. Confirm your WebKit browser version is current.

7. Alternative Option:
As a workaround, try depositing from a smartphone KeyBank app if you have one, which tends to handle camera functions more seamlessly.

If these steps don’t resolve the issue, it may help to reach out directly to KeyBank support at [email protected] for a look into app-specific bugs or server conditions affecting mobile deposit imaging.

Would you like me to guide you through any of these steps in detail? Let me know how you’d prefer to proceed!