Hi there! I understand you're experiencing no sound when using the Score Creator app on your iPad running iOS 18.7. To help you better, could you tell me a little more about when exactly the sound disappears? For example:
- Does the sound never play from the app, or does it stop suddenly during playback?
- Have you checked if your iPad's volume is turned up or muted?
- Is the issue only with Score Creator or with other apps too?

Once I have a bit more clarity, I can guide you through some effective troubleshooting steps. Meanwhile, here are some initial checks to try:

1. Check iPad sound settings: Swipe down from the top right corner to open Control Center and ensure the system sounds icon isn't muted or set to very low volume. Sometimes system-wide mute affects app audio.

2. Restart the app: Fully close Score Creator (swipe up from the bottom, then swipe the app off screen) and then reopen it. This can reset audio glitches temporarily.

3. Restart your iPad: A full device restart often resolves temporary software hiccups affecting sound.

4. Check headphone or Bluetooth status: If your iPad is connected to Bluetooth headphones or speakers, please check the connection or try disconnecting them to test the built-in speakers.

Have you already tried some of these steps? If so, let me know which ones, and I can suggest more specific solutions from there!

these steps don’t solve the issue

Thanks for letting me know you’ve already tried those initial steps and the sound issue persists. Let’s try diving a bit deeper specifically for the Score Creator app on your iPad with iOS 18.7.

Since the usual device-related fixes didn’t help, here are a few more targeted steps:

1. Check App Permissions and Settings:
- Go to your iPad’s Settings app.
- Scroll down to find Score Creator in the app list.
- Verify that the app has permission to use sounds or media playback if such settings are available.

2. Update the App:
- Head to the App Store and check if there is an update for Score Creator. Sometimes bugs affecting sound are fixed in updates.

3. Reinstall Score Creator:
- Backup any important projects you created in Score Creator (if possible).
- Delete the app from your iPad.
- Re-download it from the App Store to ensure a fresh install, which may clear corrupted files causing audio issues.

4. Check for iOS Updates:
- While iOS 18.7 is quite recent, check for any smaller patch updates that might address app compatibility or audio bugs.

5. Test sound with other music or audio apps:
- Open another music or audio app on your iPad and test if sound works fine there.
- If no sound works on any app, the problem may be more system-related. If sound works elsewhere, it’s more likely an issue with Score Creator specifically.

6. Contact Score Creator Support:
- If reinstalling and updating don’t help, it might be a known issue or something they can help troubleshoot directly. You can email them at [email protected] explaining the problem and the steps you’ve taken.

Unfortunately, detailed official troubleshooting guides for Score Creator’s sound specifically don’t seem to be readily available online, but following the above will cover most known issues.

Let me know how these go or if you want help with any step! Are you able to back up your projects before reinstalling?