Hi there! I’m Daniel Otega. I understand you’re having trouble getting the Globe Suite app to work on your new Android smartphone. Let’s see if we can get that sorted out for you.

To start, could you tell me a bit more about what exactly is not working? For example, is the app not opening, failing to connect to your Globe Suite devices, showing error messages, or something else? Also, did you install the app from the Google Play Store fresh on this device?

In the meantime, here’s a step-by-step guide that usually helps resolve app connection issues on new Android devices like yours (version 10):

1. Check Wi-Fi Network: Ensure your phone is connected to a 2.4GHz Wi-Fi network (not 5GHz), as Globe Suite devices often only connect on 2.4GHz.

2. Enable Permissions: Go to your phone’s Settings > Apps > Globe Suite, and check that it has permission to access location, nearby devices, and Bluetooth. These are essential for device discovery and control.

3. Bluetooth and Location: Make sure Bluetooth is turned on and Location services are enabled on your phone.

4. Restart: Close the Globe Suite app fully, restart your phone, and then try opening the app again.

5. Re-install the App: Uninstall Globe Suite, then download and install the latest version from the Google Play Store again.

6. Reset Devices: If your Globe Suite bulbs or devices still won’t connect, try resetting them per the instruction manual and then attempt pairing again through the app.

If you have already tried any of these steps, please let me know which ones so I can guide you further with advanced troubleshooting.

Are you able to check these out, or do you want me to walk you through any part of this?