Hi there! I understand you're able to manually turn your Globe Suite smart plug on and off, but the timer function isn't switching the plug on or off as scheduled. Let's get this sorted out.

First, can you tell me a bit more about how you've set up the timer? For example, did you create the schedule within the Globe Suite app, and did you confirm the time zone settings on your phone and app? Small discrepancies here can affect the timer.

Meanwhile, here’s a step-by-step approach to troubleshoot the timer issue:

1. Check the Timer Settings:
- Open your Globe Suite app.
- Navigate to the smart plug in question.
- Review the timer or routine you set—ensure the start and end times are correct and that the days of the week you want the timer to run are selected.

2. Ensure the App and Firmware Are Updated:
- Sometimes outdated app versions or plug firmware can cause timer functions to misbehave.
- Verify that your Globe Suite app is updated to the latest version.
- Check if there is a firmware update available for your smart plug and apply it if needed.

3. Verify Device Time and Time Zone:
- The timer depends on accurate time settings.
- Confirm that your Windows 10 device’s system time and timezone match what you expect.
- Also, check if the Globe Suite app uses the same time zone settings.

4. Restart the Smart Plug and App:
- Unplug the smart plug from the outlet, wait around 10 seconds, then plug it back in.
- Restart the Globe Suite app on your device.

5. Reset Timer by Re-creating the Schedule:
- Delete the existing timer routine in the app.
- Create a new timer schedule from scratch, save it, and test if it triggers appropriately.

6. Network Stability:
- Since the smart plug works when manually controlled, the Wi-Fi connection is probably okay, but the timer relies on stable cloud communication.
- Make sure your internet connection is stable.
- If you're on dual-band Wi-Fi (2.4 GHz and 5 GHz), confirm the plug is connected to the 2.4 GHz band, as many smart plugs require this band.

If these steps don't fix the timer, there might be an app-specific bug or firmware glitch involved. From what I've seen, users have resolved timer problems by factory-resetting their plugs and setting them up fresh, especially after app updates2.

Would you like me to guide you through resetting your smart plug to factory defaults? Also, did you notice if the timer ever works partially, or it never triggers at all?

Let me know, and we’ll get this working!