Hi! I see you’re having trouble connecting Globe Suite to your Google Home, and it says it can’t connect. Let’s get to the bottom of this together.

To start, could you tell me a bit more? For example:
- Are you trying to link the Globe Suite app to Google Home for the first time, or was it working before and recently stopped?
- Have you already paired your Globe Suite devices with their own app successfully?
- Are your Google Home device and your phone on the same Wi-Fi network?
- Have you tried rebooting or resetting any devices yet?

Meanwhile, here’s a good troubleshooting path to try:

1. Confirm both your phone (Android OS 14) and Google Home are connected to the same Wi-Fi network. Globe Suite devices typically only work on the 2.4 GHz band, so check your router settings to ensure 2.4 GHz is enabled and your phone is linked to it.

2. Restart your Google Home by unplugging it for about 30 seconds, then plugging it back in.

3. Reset your Globe Suite device(s) to factory default settings. Usually, this involves turning the device on/off in a specific sequence—let me know your specific Globe Suite product, and I can guide you through.

4. Update your Globe Suite devices’ firmware via the Globe Suite app. This can fix many connectivity glitches.

5. Once reset and updated, open the Globe Suite app and set up the devices fresh. Then, in the Google Home app, try linking the Globe Suite account again by choosing the “Add device” and “Works with Google” option.

If you have already done any of these steps or if the problem persists, please let me know what you've tried and any error messages you see, so I can help further.

Are you comfortable with these steps so far?

I have already successfully linked.All of my globe, light bulbs to globe app

Thanks for letting me know that your Globe Suite bulbs are already successfully linked to the Globe app. That helps narrow down the issue. Since the connection problem is specifically between Google Home and Globe Suite, let's try some targeted steps to address that link.

Here are some things to check and try:

1. Confirm your Google Home app and Globe Suite app are both up-to-date on your Android 14 device.

2. Restart your Google Home device and your phone to clear out any temporary glitches.

3. Sometimes the Google Home app’s connection to a particular service like Globe Suite can get stuck on outdated info. Try unlinking the Globe Suite service in the Google Home app, then re-adding it fresh:
- Open Google Home app > Profile icon > Assistant settings > Home control
- Find Globe Suite and remove/unlink it
- Then use the “Add device” option again and search for Globe Suite to link accounts again

4. Ensure your phone and Google Home are on the same Wi-Fi network, especially on the 2.4 GHz band (Globe devices mostly require this).

5. If that still doesn’t work, resetting your Google Home device to factory settings and setting it up again to clear any older configurations might help.

Let me know if you’ve tried unlinking and re-adding the Globe Suite service on Google Home yet or if you want me to guide you through it step-by-step. Also, if there’s any specific error message showing when you try to connect, sharing that will help me assist you better.

Happy to help you get this working smoothly!

When I try to connect globe suite to google home, it says it can't connect

Thanks for sharing that detail again about the connection error when linking Globe Suite to Google Home. Since your Globe Suite lights are already set up in their own app, and it’s specifically the link with Google Home showing "can't connect," let's focus there.

Here’s a step-by-step approach that’s helped others with this issue:

1. Update Both Apps: Make sure your Globe Suite app and Google Home app on your Android 14 device are updated to the latest versions. Older app versions have caused connectivity problems before.

2. Check Wi-Fi Network: Confirm your phone and Google Home device are connected to the same Wi-Fi network, ideally the 2.4 GHz band since many Globe Suite devices require that. Sometimes being on 5 GHz only can cause issues.

3. Unlink and Relink Globe Suite in Google Home:
- Open Google Home app, tap your Profile icon.
- Go to Assistant settings > Home control.
- Find Globe Suite under linked services, then unlink it.
- Now, use “Add device” or “Works with Google” to link Globe Suite again fresh.

4. Restart Devices:
- Power cycle your Google Home device by unplugging it for 30 seconds.
- Restart your phone.
- Optionally reboot your Wi-Fi router as well.

5. Sync Devices in Google Home: After relinking, say “Hey Google, sync my devices” to the Assistant. This command prompts Google Home to refresh its device list.

6. Factory Reset Google Home (if needed): If none of the above works, a Google Home factory reset can clear stuck configurations:
- Hold down the microphone mute button on your Google Home device for about 15 seconds until it confirms the reset.

If after trying these steps it still says "can't connect," then the issue could be related to temporary service disruptions or account permission conflicts, which sometimes happen on Google’s side or with the Globe Suite service.

For further help or if you want me to walk you through unlinking/relinking in detail, just say the word! Also, if there is an exact error message shown, please share that—it can guide the next steps.

Would you like help with any specific step or more info on factory resetting Google Home?

Source: JustAnswer 2023

I just disconnected all of my light bulbs, and now nothing will connect

I understand you’ve just disconnected all your Globe Suite light bulbs, and now none will connect back. That definitely makes sense as the devices may need to be re-paired properly to the app and the network after disconnection.

Let’s try a step-by-step approach to get them reconnecting:

1. Reset Each Globe Suite Bulb
Since the bulbs were disconnected, it’s best to reset them to factory defaults before trying to pair them again. Here's a common reset method for Globe bulbs:
- Turn the bulb ON for 8 seconds
- Turn it OFF for 2 seconds
- Repeat the ON/OFF cycle 5 more times (total 6 ON periods of 8 seconds each)
- When the bulb starts flashing, it’s in pairing mode and ready to connect again

2. Check Wi-Fi Network
- Make sure your Android 14 device is connected to the 2.4 GHz band of your Wi-Fi. Globe bulbs usually don’t work on the 5 GHz band.
- Verify your Wi-Fi router is operational without restrictions like MAC filtering that could block bulbs from joining.

3. Set Up Bulbs Again in Globe Suite App
- Open the Globe Suite app on your phone.
- Go to “Add Device” and follow the steps to discover and connect each bulb while it’s in pairing mode.
- Ensure Bluetooth and location permissions are enabled on your Android phone as the app may need those for scanning.

4. Restart Devices if Needed
- If bulbs don’t pair right away, try restarting your router and phone to refresh connections.

5. After Set Up, Re-link Globe Suite to Google Home
- Once all bulbs show as connected in Globe Suite app, open Google Home app.
- Go to Home control > unlink then re-add Globe Suite service for a fresh sync.

If during any step specific bulbs fail to appear or connect, double-check the reset sequence and signal strength near your router. Also let me know if any error messages pop up in the Globe Suite app or Google Home.

I’m here to walk you through any of these steps in detail. Would you like help starting with resetting the bulbs, or have you tried that already?

Reddit discussion of Globe bulbs disconnecting
Globe Suite Smart Bulb Setup and Troubleshooting