Hi there! I understand that your Solitaire Fairytale app is freezing and the free game you earn doesn't work because it says there's no internet connection, even though you're connected. Let's work through this together.

First, could you tell me if this happens only when trying to use the free game, or does the app freeze at other times too? Also, have you tried restarting your device or the app so far?

In the meantime, here’s a step-by-step approach to tackle this:

1. Clear the app cache: Sometimes, temporary files get corrupted and can cause freezing or connectivity errors. On your Android 11 device, go to Settings > Apps > Solitaire Fairytale > Storage > Clear Cache. This won’t delete your saved game data but clears temporary files that might be causing problems.

2. Check your internet connection: Even if you see you are connected, a weak or unstable connection might be the cause. Try switching between Wi-Fi and mobile data to see if it improves connectivity for the app.

3. Restart your device: This helps clear any temporary memory or network glitches. Hold down your power button and select restart, then open the Solitaire Fairytale app again.

4. Update the app: Make sure the game is updated to the latest version available on the Play Store, as updates often fix bugs related to freezing and connectivity.

If these steps don't resolve the problem, we might want to check your app permissions to ensure it has network access or consider reinstalling the app after backing up your progress if possible.

Let me know what you’ve tried or if you want help with any of these steps! Are you able to try clearing the cache first?

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