Hi! Thanks for reaching out about your MyUPMC app not showing all your messages. Just to make sure I understand correctly—you're only seeing billing and appointment messages, but not other types of messages from your provider or team, right?

Let’s try a few things to get your full message list back:

1. Check Message Filters: Sometimes, the app might be filtering messages. Open the Messages section in the app and look for any filter or sorting options—make sure it’s set to show all message types and not just billing or appointments.

2. Sync and Refresh: Try logging out of the MyUPMC app and logging back in. This can refresh your secure mailbox and bring in all message types.

3. Update the App: Ensure your MyUPMC app is updated to the latest version available on the Google Play Store. An outdated app can sometimes cause message display issues.

4. Check Your Notifications Settings: Since you are on Android 10, go to your phone’s Settings > Apps > MyUPMC > Notifications. Ensure all notifications are enabled so you don’t miss any new messages.

5. Check Message Permissions in App: Within the app, verify that it has permission to access messages, data, and network. Sometimes permissions can reset after updates.

If after all these you still only see billing and appointment messages, there could be an issue with your secure mailbox or the way your provider is sending messages.

I can also suggest contacting MyUPMC support directly at 1-866-884-8579 or via their email [email protected] to check if there are any restrictions or known issues affecting your account's message delivery1 4.

Would you like me to guide you through any of these steps? Or do you know if you’ve tried some already?