Hi there! I’m sorry to hear that the Frontline Education app isn’t working for you even after reinstalling. Let’s see if we can get this sorted out together.

Just to help me understand better—when you say the app "does not work at all," can you tell me more about what happens when you try to open or use it? For example, does it crash immediately, show any error messages, get stuck on loading, or fail to log in? Also, are you trying to log in with your usual credentials?

In the meantime, here’s a step-by-step plan we can try to troubleshoot this on your Macintosh running OS X 10.15.7:

1. Check Network Connection: Make sure your Mac is connected to a stable internet network, since the app needs to communicate with Frontline servers.

2. Clear Cache and Data Related to the App: Although it's a Mac, some related cached data might cause conflicts. Try restarting your Mac and then launching the app again.

3. Verify Credentials and Account Status: Sometimes login or access errors are related to account status or password problems. Can you log in to the Frontline Education website successfully via a browser on your Mac?

4. Update macOS: Your OS version is 10.15.7 (Catalina) which should generally be compatible, but it's good to check for any minor updates via System Preferences > Software Update.

5. Reinstall After Complete Quit: Since you already reinstalled, make sure the app was completely closed first. Use Activity Monitor to confirm there are no Frontline app processes running before reinstalling.

6. Check for Known Service Issues: Sometimes the issue comes from Frontline’s servers or platform updates. I can check further if this seems likely.

If you have tried all this or can share more detail on how the app behaves, I can dig deeper into other possible causes like login tokens or settings.

Would you please give me more info about what happens exactly when you open or try to use the app? That will help me guide you better.

When I click on the app, it asks for my userID and password. Normally this does not happen. When I enter this information, it tells me that the user name or password are invalid. They are not invalid!

Thanks for clarifying that, and I can see how that’s confusing since you’re suddenly being asked for your userID and password again, and then it says they’re invalid even though you’re sure they’re correct.

Let’s work through this together:

1. Manual Entry: Make sure when typing your userID and password into the app, you're entering them exactly (check for extra spaces, Caps Lock, or similar small typos). The app sometimes requires you to type them manually rather than autofill.

2. Reset Password Option: Even if you believe your credentials are correct, the system sometimes flags them due to possible expired tokens or server-side resets. I'd recommend trying the "Forgot Password" link on the app’s sign-in page to reset your password officially. This process sends a reset email to your registered email address tied to your Frontline ID account. Follow that link to create a new password and then try logging in again.

3. Verify Frontline ID Account Status: Frontline uses a Frontline ID to log in to multiple apps; if your account has had changes or has been merged/updated recently, old credentials might not work. If you can, try logging into the Frontline Education website on your Mac’s browser at app.frontlineeducation.com with the same credentials. If that doesn't work, resetting via the "Forgot Password" there can sometimes resolve login mismatches.

4. Check for Forced Password Reset: Sometimes, administrators enforce a password reset for users. If you have access to your organization’s Frontline support or IT team, you could check if this has been applied to your account.

Here is a Frontline help article explaining this password reset process in detail for your reference:
Troubleshooting Platform Login Issues - Frontline Education

Could you please try resetting your password using the “Forgot Password” option and let me know if you receive the email and can log in afterward? If you don’t get the reset email or the problem persists, we can explore other next steps.

Why is Frontline Education app suddenly requiring login?

Thanks for your question! The Frontline Education app might suddenly require you to log in again due to several reasons, especially related to recent updates or changes in the platform’s security and authentication processes.

Specifically, in October 2023, Frontline made updates to its Insights Platform and login systems, which could cause apps to prompt for credentials again or reject previously saved login sessions. Sometimes this is due to things like token expirations, changes in how authentication tokens are validated, or security enhancements like refreshed password policies. Also, changes on your district’s side, such as updates to single sign-on (SSO) setups or identity providers (like ADFS token changes), can trigger repeated login prompts or failed logins until the new configurations are aligned properly1 3.

In your case, being asked again for your userID and password where it usually didn’t happen suggests that the stored login tokens or cached credentials no longer work due to one of these updates or resets.

Here’s what you can do:
- Use the “Forgot Password” option to reset your password, just to ensure your credentials are in sync with new platform requirements.
- Try logging in on the Frontline website via your browser to confirm your credentials work there.
- If your district has IT support, check with them to see if there have been any recent changes to Frontline’s login system impacting user access.

Would you like guidance on resetting the password or testing your login on the website? I’m here to help!