Hi there! I see that your PetDesk app just keeps spinning and doesn’t load or engage. That definitely prevents you from getting to what you need. Can I ask a couple of quick questions to understand better?

- Are you using the PetDesk mobile app or accessing it through a browser on your Windows 10 device?
- Have you tried any steps already, like closing and reopening the app or restarting your device?

Once I know this, I can guide you through some straightforward steps to fix this spinning/loading issue.

JUST SPINS IN WINDOWS 10 ON DESK TOP

Thanks for the info! So you’re on Windows 10 desktop, and the PetDesk app just spins without loading or engaging. Let’s walk through some steps to get this working again.

1. Confirm App/Access Method
First, just to confirm: are you using the PetDesk desktop app installed on your Windows 10, or are you accessing PetDesk through a web browser? (PetDesk primarily supports mobile apps and web access through custom URLs provided by pet care providers, as their desktop app might have limited support)2.

2. Basic Troubleshooting
- Close PetDesk completely. Open Task Manager (Ctrl + Shift + Esc) and ensure no PetDesk processes are running.
- Restart your PC to clear any temporary glitches.
- If you use a browser, clear your browser cache, or try a different browser (e.g., Chrome, Edge).

3. Run Windows Troubleshooter
Windows 10 has a built-in troubleshooter for apps that freeze or spin endlessly:
- Press Windows Key + R, type ms-settings:troubleshoot and hit Enter.
- Select “Additional troubleshooters,” then find and run the “Windows Store Apps” troubleshooter.
This can automatically detect and fix issues with app performance7.

4. Check Network Connection
Slow or blocked internet can cause apps to spin. Make sure you have a stable network connection. Temporarily disable VPNs, proxies, or firewalls and see if PetDesk loads.

5. Update or Reinstall PetDesk App
If you installed a standalone PetDesk desktop app, it might need an update or reinstall:
- Uninstall the app via Settings > Apps.
- Download the latest version from the official site or your provider’s custom link.

6. Account/Server Issues
Sometimes, the problem is on PetDesk’s side or account-related. You can check PetDesk’s service status to rule out outages:
PetDesk Status8.

If after these steps it still just spins, let me know if any error messages appear or anything changes. We can also explore advanced troubleshooting or I can connect you with PetDesk support at [email protected] for account-specific help.

Are you ready to try these steps? Let me know which one you’d like to start with or if you need help with a particular step!