[Kure] Cannot move past voice selection screen

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Barbara
10 months ago In Kure
Cannot move past voice selection screen

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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10 months ago

Hi! I understand you're having trouble moving past the voice selection screen in the Kure app on your Windows device. Let’s see how we can get you past that.

First, to help me better guide you:
- Are you able to select a voice, or does the app just freeze and not respond?
- Have you tried restarting the app or your computer?
- Is your internet connection stable while you're using the app?
- Lastly, is the app fully updated to the latest version?

Once I have this info, I can suggest the best next steps. In the meantime, here are some general steps that often help with app screens getting stuck:

1. Restart the app: Close the Kure app fully (make sure it’s not running in the background), then open it again.
2. Restart your device: Sometimes a fresh start clears temporary glitches.
3. Check for updates: Verify if there’s a newer version of the Kure app and update if available.
4. Clear app cache (if applicable): Windows apps sometimes cache data that can cause issues. You might find an option in settings or reinstalling the app can achieve this.
5. Reinstall the app: Uninstall the Kure app and then reinstall to fix any corrupted files that might cause the freeze.

If these don’t help, there might be an internal app bug or compatibility issue. At that point, we might have to look further into app logs or contact Kure support directly.

Let me know how these go or if you’ve tried any already!

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