Hi there! I see you're experiencing an issue with NU where it's stuck on "Checking resources." I'd be glad to help you get this sorted out. To start, could you please tell me a bit more about when exactly this happens? For example, is this during startup, while updating, or when launching a specific part of the program? Also, have you tried anything already to fix this?

Once I have a little more detail, we can work through some steps together to resolve it.

during startup

Thanks for letting me know that the "Checking resources" message is stuck during startup. Let’s work through some steps to isolate and fix the problem on your Windows device.

1. Restart Your Computer
Sometimes a clean restart helps clear temporary glitches during startup.

2. Check Internet Connection
Make sure your device has a stable internet connection since NU might be verifying resources online.

3. Run NU as Administrator
Right-click on the NU application icon and select "Run as administrator" — sometimes elevated permissions help with resource checks.

4. Temporarily Disable Antivirus or Firewall
Occasionally, security software can block resource checks. Briefly disable them and try starting NU again, but be sure to re-enable afterward.

5. Check for Pending Windows Updates
Outdated system files can interfere with startup processes. Go to Settings > Update & Security > Windows Update and install any pending updates.

6. Repair or Reinstall NU
- Go to Control Panel > Programs > Programs and Features
- Find NU, select it, and click "Repair" if available.
- If repair isn’t offered or doesn’t help, try uninstalling and then reinstalling the latest version.

7. Clear NU Cache or Temp Files
If NU stores cache/temp files, clearing those might help. Check NU’s documentation or settings for cache clearing options.

8. Check Windows Event Viewer for Errors
- Press Win + X and select “Event Viewer”
- Look under “Windows Logs” > “Application” for errors linked to NU around startup time. This might give clues if a file or permission issue is causing the hang.

If after these steps it’s still stuck, it might be a deeper issue such as corrupted resource files or conflicts with other software. At that stage, I would recommend contacting our specialized NU support team at [email protected] for more advanced troubleshooting.

Does this approach make sense so far? Have you tried any of these steps yet? That way I can tailor my guidance exactly to what you’ve done.