[Wales Online] Wales online app flashes up then drops out. Deleted app and installed. iPad shut down restarted.

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Paul
2 months ago In Wales Online
Wales online app flashes up then drops out. Deleted app and installed. iPad shut down restarted.

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Emily Roberts

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2 months ago

Hi there! I see you’ve already reinstalled the Wales Online app and restarted your iPad, but the app still flashes and then closes. Let's dig a bit deeper to get this sorted.

Could you please let me know:
1. Is your iPad storage nearly full? Sometimes low storage can cause apps to crash.
2. Is your iPad running the latest version of iOS 16.7.14, or is there an update waiting?
3. Are other apps on your iPad working fine without crashing?

In the meantime, here’s a step-by-step you can try beyond reinstalling and restarting:

1. Force Quit the App:
- Double-click the Home button or swipe up from the bottom and hold (if no Home button), then swipe the Wales Online app off the screen to close it completely.
- Open the app again to see if it runs properly.

2. Check for App Updates:
- Open the App Store, tap your profile icon at the top right, scroll down to see if Wales Online app shows an update. If yes, update it.

3. Reset iPad Settings (this won’t delete your data, but will reset system settings like Wi-Fi passwords and wallpapers):
- Go to Settings > General > Transfer or Reset iPad > Reset > Reset All Settings.
- This sometimes clears out conflicts causing apps to crash.

4. Check for iOS Updates:
- Go to Settings > General > Software Update and see if there’s a newer iOS version beyond 16.7.14. Installing the latest version often fixes app issues.

If none of these work, it might be an issue with the app's compatibility or a bug. In that case, I can help escalate it to Wales Online’s app developers, or check if there are any known outages.

Let me know how these steps go or if you want me to guide you through any of them!

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