Hi! Thanks for reaching out about the Bryton Active app crashing on your Android device after getting your new S810. I understand you're having trouble with the latest app version, but the previous version works fine. Let's see how we can get this sorted for you.

First, just to clarify:
- What version of Android is your phone running?
- Have you tried reinstalling the Bryton Active app?
- Did the crashes start immediately after you updated the app or when you first installed it for the S810?

While you provide that info, here are some initial steps that usually help resolve app crashes on Android:

1. Clear the app cache and data:
- Go to Settings > Apps > Bryton Active.
- Tap Storage > Clear Cache, then Clear Data.
- Restart the app and check if it still crashes.

2. Update your Android system:
- Make sure your device is running the latest Android version available as system updates often resolve compatibility problems.

3. Reinstall the app:
- Uninstall Bryton Active completely.
- Restart your phone.
- Download and install the latest version of the Bryton Active app from the Google Play Store.

If you've already tried those or if the problem persists, it could be tied to a recent app update—there were some known crash issues, but the developers have released patches to fix them recently23.

If the update you installed is the latest and crashes still happen, let me know:
- The exact app version number (you can find it in the Play Store or in app info).
- Your phone model and Android version.

I can guide you through deeper troubleshooting or suggest reaching out to our support team if needed. Sound good?

it crashes when i go to settings page

Thanks for sharing that the Bryton Active app crashes specifically when you try to open the settings page. That definitely helps narrow down the issue.

This problem has been reported by other users as well, so it's not isolated to your device1. Here are some focused troubleshooting steps you can try:

1. Clear App Cache and Data for Bryton Active:
- Go to Settings on your Android phone.
- Tap Apps or Applications, find Bryton Active.
- Tap Storage, then tap Clear Cache and Clear Data.
- Restart the app and try entering the settings again.

2. Check for App Updates:
- Go to Google Play Store and ensure you have the latest Bryton Active app version installed.
- Developers often release patches that fix crashes, especially on bugged areas like settings.

3. Reinstall the App:
- Uninstall Bryton Active completely.
- Restart your phone.
- Reinstall the latest Bryton Active app version.

4. Check Permissions:
- Sometimes app crashes in settings happen because it lacks needed permissions.
- Check in Settings > Apps > Bryton Active > Permissions to make sure it has access to Location, Storage, and anything else it requests.

5. Test on Another Device (if possible):
- This can help isolate if it’s a phone-specific issue or something broader with the app version.

If after these steps it still crashes at the settings page, this might be a bug that requires a fix from the development team. In that case, I recommend you send a detailed report including your phone model, Android version, and app version to our support at [email protected]. This will help us escalate the issue to the developers for a prompt fix.

Please try these and let me know how it goes. I'm here to help! Are you satisfied with these steps for now?