[Bryton Active] Won't upload rides

T
Tom goode
1 year ago In Bryton Active
Won't upload rides

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Emily Roberts

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1 year ago

Hi there! I understand you're having trouble with uploading your rides to Bryton Active. Let's work together to troubleshoot this.

Could you please provide a little more detail? Are you trying to upload from your Bryton device to the app, or from the app to a website like Strava? Also, have there been any error messages when you've attempted to upload your rides?

Based on what you've shared, here are a few common troubleshooting steps we can start with:

1. Check Bluetooth Connection: Ensure that your device is properly connected to your phone via Bluetooth. Sometimes, a disconnected Bluetooth can prevent uploads.

2. Update the App: Make sure you have the latest version of the Bryton Active app installed. Sometimes, updates can fix bugs related to syncing.

3. Clear Cache and Data: Go to your phone's settings, locate the Bryton Active app, and try clearing its cache and data. This can sometimes resolve issues.

4. Check for Device Limits: Some users have reported that their uploads stopped working after reaching a certain number of rides saved on the device. If that’s the case, deleting older rides might help.

5. Use a Different Cable or Computer: If you're attempting to upload via a computer, the issue might be with the USB cable or port. Try using a different cable or a different computer to rule that out.

If these steps don’t resolve the issue, let me know, and we can explore further options together. Are you satisfied with these suggestions so far?

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