Hi there! I'm sorry to hear that you're having trouble uploading your rides from the BRYTON S800. Let's see if we can figure this out together.

To start, can you tell me what method you’re using to upload your rides? Are you attempting to upload via the Bryton Active app on your iPad or through a different method? Additionally, have you been able to upload rides successfully in the past, or is this a new issue?

Once I have a bit more context, we can work through some potential solutions.

Is the app not working as I have had no issues until now and I purchased the bike computer at the start of the year.

Thank you for the additional details! It sounds like there may be an issue with the Bryton Active app itself or how it’s connecting to your BRYTON S800. Here are a few steps we can take to troubleshoot this situation:

1. Check for Updates: Make sure that you have the latest version of the Bryton Active app installed on your iPad. Sometimes, updates can resolve existing issues. You can check for updates in the App Store.

2. Restart the App: Close the Bryton Active app completely and then reopen it. This simple step can sometimes help refresh any connection issues.

3. Reconnect Device: If you have not done this yet, disconnect your BRYTON S800 from the app and then reconnect it. To do this:
- Go to the app's settings and find the option for managing devices.
- Forget the BRYTON S800 and then pair it again.

4. Ensure No Conflicting Apps: If you have both the Bryton Active app and any older version of Bryton apps installed, it might cause issues. Please uninstall any old apps and keep only the Bryton Active app.

5. Reinstall the App: If the issue persists, try uninstalling and then reinstalling the Bryton Active app on your iPad. This can sometimes clear out any corrupted data causing the problem.

If none of these steps resolves the upload issue, it might be needed to check whether there are any server issues or updates on Bryton’s end. You can monitor their official support page for any announcements related to ongoing problems.

Are these steps clear? Let me know how it goes or if further assistance is needed!