Hi there! I understand that you were charged for videos that didn't actually generate in the Pixlr AI Photo & Video Editor app on your iPad running iOS 17.4. I'd like to help you get this sorted out.

To get started, could you tell me a bit more about what happened? For example:
- Did you receive any error messages or did the app seem to process normally but no video was created?
- Were you working offline or online when this happened?
- Is this the first time you've encountered this issue or has it happened multiple times?
- Are you using a subscription or making one-time purchases for video generation?

In the meantime, here are a few steps to try:

1. Check your purchase history on the App Store to confirm the charge details. This can help clarify which videos were billed.
2. Restart the app completely (force close and reopen) and try generating a new video to see if the issue persists.
3. Ensure a stable internet connection as video generation requires online processing.
4. If possible, log out and back into your Pixlr account within the app. Sometimes re-authenticating can resolve unexpected billing or generation glitches.
5. Check for any app updates in the App Store and install them, as the developers may have fixed bugs related to video generation.

If after checking these you’re still seeing charges for videos not generated, it would be helpful to have the transaction details (date, amount, and purchase ID if possible) so I can guide you on the next steps, including contacting Pixlr billing support.

Does any of this fit your experience so far? Let me know and we can dig deeper or escalate as needed!