[Talkatone] Black screen- just nothing when I open it

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Alison Bybee
1 year ago In Talkatone
Black screen- just nothing when I open it

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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1 year ago

Hello! I understand you're seeing a black screen when you try to open Talkatone on your iPhone. Let’s work together to get this sorted out.

First, can you let me know if you've tried any troubleshooting steps so far, such as reinstalling the app or restarting your device? This will help me give you the most relevant advice.

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Alison Bybee
1 year ago
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57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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1 year ago

Thanks for clarifying! Let's try some steps to resolve the black screen issue you're facing with the Talkatone app on your iPhone.

### Step 1: Restart Your iPhone
1. Press and hold the side button along with the volume button until you see the slider.
2. Slide to power off your device. Wait a few seconds and then press the side button again to turn it back on.

### Step 2: Check for App Updates
1. Open the App Store on your iPhone.
2. Tap on your profile picture at the top right corner.
3. Scroll down to see if there’s an available update for Talkatone. If so, update the app.

### Step 3: Reinstall the Talkatone App
If the issue persists, let’s try reinstalling the app:
1. Press and hold the Talkatone app icon on the Home screen.
2. Select "Remove App" and then "Delete App" to uninstall it.
3. Go to the App Store, search for Talkatone, and reinstall the app.

### Step 4: Reset Network Settings
If you still see a black screen, resetting your network settings might help resolve any connectivity issues:
1. Go to Settings > General > Transfer or Reset iPhone > Reset.
2. Tap on Reset Network Settings. (Note: this will erase saved Wi-Fi passwords, so be ready to re-enter them.)

Let’s see how that goes! Please try these steps and let me know if you’re still experiencing the problem, or if any specific step didn’t work.

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