Hi! I understand your DREO app won’t connect to the internet. Let’s work through this together to get you back online.

To start, can you tell me if your DREO device itself is failing to connect to WiFi, or if it's the app on your AndroidOS 10 device that can’t reach the internet? Also, is your WiFi working fine for other devices right now?

Assuming it’s the DREO device connection problem, here are the steps I recommend:

1. Move the DREO device closer to your WiFi router. Sometimes signal strength is too weak where the device is located.
2. Double-check your WiFi network name (SSID) and password entered in the app or device setup. Typos here can block connection.
3. Confirm your WiFi network has an active internet connection. You can test this by connecting another device and trying to browse.
4. Ensure your WiFi network does not require two-factor or multi-factor authentication. These added security layers can prevent smart devices from connecting properly.
5. Restart your router and the DREO device. Unplug both for about 30 seconds, then power them back on. This often refreshes network settings and clears glitches.
6. Check if the DREO app on your Android device has permission to access the network. On Android 10, go to Settings > Apps > DREO app > Permissions, and ensure network access permissions are allowed.
7. If your router has both 2.4 GHz and 5 GHz bands, try connecting the DREO device to the 2.4 GHz band. Many smart home devices only support 2.4 GHz WiFi.

If after these steps you still have trouble, let me know what exact messages or symptoms you see, and whether the problem is with the device or app. We can explore deeper settings or check for known outages next.

Does this sound good? Would you like to try these steps together?

For reference, DREO's official advice is in their support docs here: DREO network connection troubleshooting