Hi there! I understand your DREO app is not communicating with Alexa, and you don’t have voice control working. Let’s get this sorted out together. To start, can you tell me if the DREO app itself is working fine on your device, just without Alexa integration? Also, have you already tried any fixes, like restarting devices or reconnecting the Alexa skill?

In the meantime, here are some steps you can try to troubleshoot this Alexa voice control issue:

1. Check Device and App Updates:
Ensure your Alexa device and the DREO app on your Windows system have the latest updates installed. Outdated software can sometimes cause communication problems.

2. Disable and Re-enable the DREO Skill in Alexa:
- Open the Alexa app on your phone or go to the Alexa web interface.
- Navigate to Skills & Games and find the DREO skill.
- Disable it, wait a moment, then re-enable the skill. This often refreshes the connection with Alexa and resolves integration issues1.

3. Verify Network and Device Power:
- Make sure your smart devices (like the smart fans) are powered on and connected to the same Wi-Fi network as Alexa.
- Restart your Wi-Fi router and your smart devices to clear up any network hiccups.

4. Check Alexa Voice Command Recognition:
Sometimes Alexa may have trouble recognizing certain voice commands or device names. Try using alternative phrasing or check if you can see the devices listed and controlled in the Alexa app manually.

5. Reset DREO Devices if Needed:
If the above steps don’t help, you can try a factory reset on your DREO device by holding the power button for about 10 seconds. Then set it up again fresh in your DREO app and reconnect with Alexa7.

If you’ve done some of these already or run into roadblocks, just let me know what you tried and what the exact behavior is now. That way, I can help you with more targeted steps!

Are you comfortable trying these steps? Let me know how it goes!