Hi there! Thanks for reaching out. I want to make sure I fully understand your issue with the Life Makeover app on your Dell running Windows 11. You mentioned the app was updated from the web, but now it’s stuck and you can’t leave it—is it freezing, not responding, or something else? Also, are you able to open the app at all, or does it crash immediately?

Once I understand better, I can guide you through some steps to get this sorted. Meanwhile, here are some general suggestions that often help with app issues on Windows 11 Dell devices:

1. Restart the App & Your Computer: Sometimes a simple restart can clear glitches.
2. Check for Windows Updates: Make sure your Windows 11 system is fully updated. Updates can fix compatibility problems.
3. Repair or Reset the App:
- Go to Settings > Apps > Apps & features.
- Find Life Makeover in the list, click it, then click Advanced options.
- Try the Repair option first. If that doesn’t help, try Reset.
4. Check for Missing Components: Some apps rely on Microsoft Visual C++ Redistributables. Missing files like MSVCR120.dll can prevent the app from running properly. Installing or repairing the Visual C++ Redistributables can help.
5. Run App in Compatibility Mode:
- Right-click on the app’s shortcut or executable.
- Choose Properties > Compatibility tab.
- Check Run this program in compatibility mode for: and try Windows 10.
6. Temporary Disable Antivirus/Firewall: Sometimes these block app operations.

Can you tell me if the app shows any error messages? Also, did this problem start right after the update?

If the app still refuses to work after these steps, I have more detailed solutions we can try next. Let me know how it goes and what you observe!

i went to setting and it is the version of the app ; 1.9.19.2

Thanks for sharing the app version—1.9.19.2. That helps me understand where you’re at. Since you made it to the settings, does the app freeze or become unresponsive when you try to leave the settings screen? Or is the issue that you can’t close the app at all or navigate back to other parts of it?

If it’s stuck inside the settings or not responding to your input, here are some focused steps you can try:

1. Force Close the App:
- Press Ctrl + Shift + Esc to open Task Manager.
- Look for Life Makeover in the list under Processes.
- Select it and click End task to force it closed.
2. Restart the Computer: This ensures everything resets, including any hung processes.
3. Clear App Cache (if applicable): Sometimes corrupted cache can cause freezing, but Windows apps don’t always have a direct “clear cache” option. If you find one in the app settings, try clearing it.
4. Uninstall & Reinstall the App:
- Go to Settings > Apps > Apps & features again.
- Find Life Makeover, choose Uninstall.
- Download the latest version directly from the official web source you used initially.
5. Check for Windows Updates: Since your OS is Windows 11, running the latest update could improve app compatibility. Go to Settings > Update & Security > Windows Update, and install any pending updates.
6. Run as Administrator: Sometimes running the app with elevated permissions helps if it’s stuck due to permission issues. Right-click the app shortcut and pick Run as administrator.

Could you please try force closing through Task Manager first and see if you can open the app again afterward? Also, let me know if any error dialogs pop up or if the system behaves unusually during these steps. That’ll help us narrow things down!