Hi! I understand you're experiencing a platform down issue with the T. Rowe Price Personal app. To get started, can you tell me if this is happening on your WebKit-based Android device running Android 10 only, or have you noticed it on other devices or browsers as well? Also, are you unable to log in, access account data, or is the app completely unresponsive?

Meanwhile, I'll guide you through some initial checks:

1. Check Internet Connection: Make sure your device is connected to a stable Wi-Fi or mobile network.

2. Restart the App: Close the app completely and reopen it to see if that restores functionality.

3. Clear Cache: On Android 10, go to Settings > Apps > T. Rowe Price app > Storage > Clear Cache. This can fix temporary glitches.

4. Update the App: Confirm the app is updated to the latest version available in the Google Play Store.

If the issue persists:

5. Check if there are any known outages or maintenance on T. Rowe Price platforms by visiting their official status or help pages. According to Downdetector, users currently report no widespread outages for T. Rowe Price services, so a global platform downtime may be unlikely at this moment2.

If none of these steps resolve the issue, please share more details about what exactly happens when you try to use the app. That will help me assist you better. If needed, I can also guide you to escalate the issue for deeper investigation.

Are you satisfied with this initial guidance?