Hello! I see you’re having trouble logging into the Nafath app. To get a better understanding, could you please tell me if you are encountering any specific error messages or if the issue happens during a certain step, like face verification or password entry?

Meanwhile, here are some initial steps that often help with Nafath login problems on Windows:

1. Make sure your Nafath app is updated to the latest version.
2. Check your internet connection to confirm it’s stable.
3. If you use face verification, ensure your camera is working properly and try to position your face as clearly as possible similar to your Iqama picture.
4. Try restarting your device to refresh any temporary glitches.
5. If you forgot your password or suspect it might be the problem, use the password reset option inside the app.

If these steps don't help, please let me know which step fails or any error code you see so I can guide you with advanced troubleshooting. Also, if you recently changed your device or OS version, that info might help.

Are you using face verification or password login in the app?

Are you using face verification or password login in the app?

Thanks for your question about نفاذ | NAFATH login methods. You can log in either by face verification or by entering your password. Here's how both options work in the نفاذ application:

1. Face Verification:
- You start the login by activating the facial recognition feature in the app.
- The app requests permission to use your device’s camera.
- Then, it scans your face and compares it against the verified face data you initially enrolled with (usually linked to your official ID, like Iqama).
- If the face matches, you are logged in automatically without needing to enter a password.

2. Password Login:
- You can choose to enter your password manually instead of face verification.
- This is useful if face recognition isn’t working or your device camera is unavailable.
- After entering your password, you might also receive an SMS code to confirm your identity for added security.

You can switch between these methods based on your preference or device capability. If you find face verification challenging, switching to the password method can be more manageable.

For detailed guidance on activating face verification or switching between methods, the official Absher website and Nafath support pages provide step-by-step instructions and videos:
https://www.absher.sa

If you want, I can assist you with configuring face verification or troubleshooting any login problems you're having with either method. Just let me know which way you prefer to log in—or describe any difficulties you're running into!

not working manually

Thanks for letting me know that logging in manually (with password) is not working for you. To help you better, could you please share a bit more about the problem? For example:
- Are you unable to enter your password at all, or does the app reject the password after you enter it?
- Is there an error message displayed? If yes, what does it say exactly?
- Have you recently changed your password or your device?

Meanwhile, here are some tailored steps you can try on your Windows device when manual login is failing:

1. Check Your Internet Connection
- A weak or intermittent network can cause login failures. Confirm your connection is stable by browsing other websites or apps.

2. Clear Browser or App Cache and Cookies
- Since you’re using a WebKit-based environment, clearing cache and cookies often resolves login issues related to corrupted data.
- To do this on Windows, open your browser settings, find "Privacy and Security," and clear cached files and cookies.

3. Verify Username and Password
- Double-check that you're using the correct username (usually your National ID or Iqama number) and password. Passwords are case-sensitive.

4. Reset Your Password
- If you suspect the password might be the problem, use the "Forgot Password" link on the Nafath login screen to reset it.
- Follow the instructions sent via SMS or email to create a new password securely.

5. Update or Reinstall the App / Browser
- If you’re using the Nafath app, ensure it’s updated to the latest version from the official source.
- If you’re accessing Nafath via a browser, ensure the browser is updated or try another browser compatible with Windows 10.

6. Try Using Face Verification
- If manual login still isn’t working, try the face verification option as an alternative method, provided your device has a working camera.

If after trying these you still can’t log in manually, it might be a backend or account-related issue. In that case, contacting Nafath support directly at [email protected] will be the next step.

Let me know the exact behavior or error message you are seeing so I can provide more precise assistance!

Are you able to try these steps?