Hi there! I'm sorry to hear that the IDrive Online Backup Client is crashing your PC and causing it to reboot. That sounds really frustrating! Let’s see if we can troubleshoot this together.

To begin, could you please provide me with a bit more information? For instance:
- When did this issue start happening?
- Have you made any recent changes to your system, such as software updates or new installations?
- Are there any specific error messages appearing when your PC crashes?

With that information, I can guide you through some steps to help resolve the issue.

It happens all the time on Windows and linux clients, the backup runs for less than an hour and then my system either hangs or reboots.

Thank you for the additional details! It seems that the problem occurs on both your Windows and Linux clients, which is quite unusual. Let's work through this together.

### Step 1: Check for System Resource Issues
1. Monitor System Resources: Open Task Manager in Windows (press Ctrl + Shift + Esc) and check the CPU, memory, and disk usage while the backup is running. If any of these are near 100%, it could cause your system to hang or reboot.
2. Linux System Monitor: On your Linux system, you can use a system monitor tool or the terminal command top to observe resource usage.

### Step 2: Update Software
- Update IDrive: Make sure you are running the latest version of the IDrive client on both Windows and Linux. Software updates can often resolve bugs and stability issues.
- Operating System Updates: Confirm that both your Windows 10 and the Linux version are up to date as well.

### Step 3: Investigate Logs
1. Windows Logs: Check the Event Viewer by typing eventvwr in the Run dialog (Win + R). Look in the 'Windows Logs' > 'System' section for any errors corresponding to the time of the crash.
2. Linux Logs: You can check logs related to system crashes in /var/log/syslog or using dmesg in the terminal for kernel messages.

### Step 4: Review IDrive Settings
- Backup Settings: Open IDrive settings on both clients and check if there are any specific file types or settings that could be causing the issue.
- Try running the backup with different options enabled/disabled, like "Throttle Backup" or "Resume Backup".

### Step 5: Temporary Workaround
- Schedule Backups: Consider scheduling backups during times when you’re not using the PC heavily, which may help reduce conflicts.

### Step 6: Disable Conflicting Software
- Antivirus/Firewall: If you have an antivirus or firewall, they may interfere with the backup process. Temporarily disable them to see if this alleviates the issue.

If none of these steps help, it might be worth checking the IDrive support page for further insights. Alternatively, you can reach out to IDrive support directly at [email protected] for more in-depth assistance.

Are you satisfied with the solution I provided, or is there anything else specific you would like to explore?