[CourtReserve] Not getting group messages on court reserve

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angela fuller
5 months ago In CourtReserve
not getting group messages on court reserve

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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5 months ago

Hi there! I understand you're not receiving group messages on the CourtReserve app. Let's work together to get that sorted out.

To start, could you let me know if you've been receiving any other types of notifications or messages from CourtReserve? Also, are you using the mobile app or accessing it via a web browser on your Windows machine?

Meanwhile, here are some initial steps we can try to troubleshoot the group message issue:

1. Check Internet Connection: Make sure your device has a stable internet connection.

2. Log Out and Log In: Sometimes simply logging out of the CourtReserve app and logging back in helps refresh the connection.

3. Update the App: Ensure that you have the latest version of the CourtReserve app installed. Updates often fix bugs related to notifications.

4. Notification Settings: Within the app, check if notifications for group messages are enabled. Sometimes these can be toggled off accidentally.

5. Clear App Cache: Since you’re on Windows via WebKit, try clearing your browser’s cache or the app’s cache if using the desktop app version. This can resolve issues caused by corrupted temporary data.

If you’ve already tried any of these steps, please let me know which ones so we can move to more advanced troubleshooting.

Would you like me to guide you through any of these steps in detail?

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