Hi! I see you're having an issue with TotalAV turning off repeatedly on your iPhone running iOS 18.5. I'd like to help you get this sorted out. To start, could you tell me a bit more about what's happening? For example, does TotalAV turn off right after you open it, or does it happen randomly? Also, do you see any error messages or notifications when it turns off?

While you provide that info, here are some initial steps we can try to troubleshoot:

1. Check TotalAV App Update: Make sure TotalAV is updated to the latest version in the App Store. Updates often fix bugs that could cause it to shut down unexpectedly.

2. Restart Your iPhone: Sometimes a simple restart can resolve app stability issues.

3. Check Background App Refresh: Go to Settings > General > Background App Refresh and ensure it's enabled for TotalAV. This allows the app to run properly in the background.

4. Check iOS Battery Settings: Since iOS has power-saving features that may stop apps from running fully, go to Settings > Battery and check if Low Power Mode is enabled (try disabling it temporarily). Also check if TotalAV is listed under Battery Usage with any unusual restrictions.

5. Reinstall TotalAV: If issues persist, try deleting the TotalAV app and reinstalling it fresh from the App Store.

Once you try these, let me know if the problem continues or if any specific behaviors or messages appear. That way, we can explore more advanced settings or deeper causes together!

Happens randomly but I will try the above suggestions.

Thanks for letting me know that the app turns off randomly and that you’ll be trying those suggestions.

Since it happens unpredictably, it might help to also check if the TotalAV app’s Real-Time Protection feature is causing any conflicts or interruptions. On iOS devices, sometimes background processes like real-time scanning can be affected by system settings or other apps. If you haven’t done this yet, you could try the following additional steps:

1. Check Real-Time Protection Settings: Open TotalAV, go to Settings, and see if there’s an option for Real-Time Protection. Try toggling it off and then back on to reset that functionality.

2. Look for App Conflicts: Do you have any other security or VPN apps installed? Sometimes similar apps can interfere with each other. If so, consider temporarily disabling or uninstalling one to see if TotalAV stabilizes.

3. Review iOS Storage and Performance: If your iPhone’s storage is almost full, or if the system is overloaded with many apps running in the background, it might cause apps to close unexpectedly. Go to Settings > General > iPhone Storage to check available space.

If the app continues to shut down after trying these and the initial steps, please let me know. We can explore more advanced troubleshooting or help you contact our higher-level support team for deeper analysis.

Are you currently seeing any specific behavior or app notifications when the shutdown occurs? That info will help a lot!

User reviews on TotalAV stability

Thanks for asking about user reviews on TotalAV stability. Based on recent user feedback and professional reviews:

- TotalAV is generally praised for strong malware protection and good performance with low system impact, which is important on devices like iPhones.
- Most reviews highlight it as a secure and effective antivirus app that runs reliably during scans and real-time protection3 4.
- While many users find it easy to use and appreciate features like privacy tools, there aren’t widespread reports of stability issues in professional reviews or major user complaints.
- Some reviews do note it offers good configuration options to customize scanning and exclusions, which can help resolve issues if the app unexpectedly closes or behaves oddly10.

Given your iPhone app is turning off randomly, this seems less common and may relate to specific device or iOS conditions like background app refresh, battery management, or interactions with other apps.

If you’ve tried the initial troubleshooting steps I provided and the problem continues, I can help you with advanced settings or put you in touch with our specialist team who can investigate deeper. Would you like to proceed with that?

Are you satisfied with this information about TotalAV stability?