[Money Tree] The app keeps saying my account info is invalid

M
Marcus Williams
11 months ago In Money Tree
The app keeps saying my account info is invalid

Comments

user
avatar
151 Points 6 Followers
Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

View Profile
11 months ago

Hi there! I see that your Money Tree app is giving you an "account info is invalid" message. Let’s get to the bottom of this so you can get back on track.

Could you first tell me if you’re encountering this issue when you try to log in, or is it happening when you do a specific action within the app like making a transfer or syncing account info? Also, have you recently changed any login details like your password or email?

Meanwhile, here’s a simple checklist to start troubleshooting:

1. Double-check your username/email and password entry to make sure there are no typos or extra spaces.
2. If possible, try to reset your password using the “Forgot password” link on the login screen.
3. Close the app completely on your Android device (WebKit browser, AndroidOS 10) and relaunch it.
4. Restart your device to clear any temporary glitches.
5. Ensure the app is updated to the latest version in case there’s a fixed bug.

If you’ve done these already, the next step will be to try re-authenticating the account connection inside the app settings if that option is available. Some apps require re-verifying accounts after certain updates or security checks.

Finally, sometimes the issue occurs because the account needs activation or verification on the service side. For example, one case involved activating via phone first to clear an "invalid account status" error1.

Could you confirm which steps you’ve already tried and give me a bit more detail? That way, I can guide you with the best next step!

Leave a comment