Hi! I’m Grace Wilson. I see you're having trouble checking in for your return flight using the same phone you used for your outbound trip. Let’s figure this out together.

Could you tell me a bit more about what happens when you try to check in? For example, do you get an error message? Or does the check-in option simply not appear? Any extra detail will help me guide you properly.

Meanwhile, here are some common quick steps to try:

1. Restart the Etihad app and your phone to refresh the system.
2. Clear the Etihad app's cache and data on your Android 10 device: go to Settings > Apps > Etihad app > Storage > Clear Cache/Data.
3. Make sure the app is updated to the latest version from the Google Play Store.
4. Try checking in via the Etihad website on your browser to see if the issue is app-specific: https://www.etihad.com/en-us/manage/check-in
5. Confirm your return flight booking details are correct and active in the app.
6. Check if there are any specific additional info required for your return flight check-in such as visa details or updated passport info.

If none of these work or you see a specific error, please share it with me so I can assist further.

Sometimes online check-in isn’t available for return flights due to system limitations or if the check-in window hasn’t opened yet. In such cases, arriving early at the airport is recommended, and Etihad staff can help with check-in there1.

Let me know the details you see on your screen, and we’ll take it from there!