[Go.Learn] Blank white screen when trying to open app

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AMANDA WILCOX
8 months ago In Go.Learn
Blank white screen when trying to open app

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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8 months ago

Hi! I understand you’re getting a blank white screen when trying to open the Go.Learn app on your iPhone with iOS 18.6.2. Let’s work through this together.

To start, could you tell me if this happens right after you tap the app icon, or after trying to access specific content within the app? Also, have you tried closing and reopening the app or restarting your device at all?

Meanwhile, here are some simple steps you can try to fix the blank white screen issue:

1. Force close and reopen the app: Double-tap the Home button or swipe up from the bottom to access the app switcher, then swipe up on the Go.Learn app preview to close it. Reopen the app after a few seconds.

2. Restart your iPhone: Hold the side button and either volume button until the power off slider appears, then slide to power off. Wait 30 seconds and turn it back on.

3. Clear app cache and data inside the app: If the app has an option to clear cache or reset progress, try that. Sometimes, progress or corrupted data can cause blank screens1.

4. Check for app updates: Open the App Store, tap your profile icon at the top right, then scroll to see if Go.Learn has an update available.

5. Reinstall the app: If the above don’t work, try deleting the app and reinstalling it fresh from the App Store.

If none of these resolve the blank screen issue, we may need to dig deeper, check network settings, or see if there is a known issue with your account or the Go.Learn servers.

Could you please try these steps and let me know what happens? Also, any extra details on when exactly the screen turns white would be helpful!

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