Hi! I’m Frank Taylor. Sorry to hear your order won’t go through on the Publix Delivery & Curbside app. I’d like to help you get this sorted out. To start, can you tell me a bit more about what happens when you try to place the order? For example:

- Are you getting an error message? If yes, what does it say exactly?
- Does the app freeze or just not respond?
- Have you checked your internet connection is stable?
- Are you using the latest version of the app?

With your Android 10 device and the WebKit browser, we’ll want to try a few basic fixes first:

1. Check your internet connection: Make sure you have a stable Wi-Fi or mobile data connection.
2. Clear the app cache: Go to Settings > Apps > Publix Delivery & Curbside > Storage > Clear Cache. This removes temporary files that might cause trouble.
3. Restart the app: Close it fully and open it again.
4. Update the app: Make sure you have the latest version from Google Play Store.
5. Try placing the order again after these steps.

If you’re still stuck, sometimes clearing cookies or reinstalling the app helps, especially if the issue comes from stored data conflicts.

If none of those work, it might need deeper troubleshooting like checking your account payment method or address confirmation within the app.

Let me know what you’ve tried so far or what errors you see, and we’ll go from there! If needed, I can also guide you on contacting Instacart’s Care Team for quicker assistance.

Are you able to share those details?

Order won't go thru

Thanks for following up about your order not going through. Since you’re on an Android 10 device using a WebKit browser, and you didn’t mention any specific error messages yet, let's review some tailored troubleshooting steps to help:

1. Check your internet connection: Make sure your device has a strong and stable Wi-Fi or mobile data connection.

2. Clear cache and cookies in your browser: Since you’re using WebKit-based browsing, go to your browser settings > Privacy > Clear browsing data > Select “Cached images and files” and “Cookies and site data,” then clear them. This often resolves session or data conflicts.

3. Try a different browser or the Publix Delivery app: Sometimes browser compatibility can cause issues. If you haven’t already, try placing the order via the official Publix Delivery & Curbside app downloaded from Google Play Store.

4. Ensure your app or browser is up to date: Check for updates in Google Play or your browser’s update section.

5. Double-check your payment and delivery details: Make sure your payment method is valid and your delivery address is fully entered and accepted.

If after these steps your order still won’t go through, it could be an issue on their end or something requiring account support. Instacart powers Publix Delivery and Curbside orders, so their Care Team can help resolve order or account-specific issues quickly. You can contact them via:

- Email: [email protected]
- Phone: 1 (888) 2-INSTACART (1-888-246-7822)
- Or directly through the support option in the Publix Delivery & Pickup app9.

Would you like help with any of those steps or assistance reaching Instacart support? Also, if you’re seeing any specific error messages, please share them so I can better assist you!

Are you satisfied with this plan so far?

How to fix Publix app errors when ordering

Thanks for asking about fixing errors when ordering on the Publix Delivery & Curbside app. Since you’re on Android 10 and using WebKit, here’s a clear set of steps tailored to resolving common app issues that prevent order completion:

1. Check your internet connection: Make sure you’re on a stable Wi-Fi or mobile data network to avoid interruptions during order submission.

2. Clear the app cache:
- Go to your device Settings > Apps > Publix Delivery & Curbside > Storage > Clear Cache.
- Clearing cached data removes temporary files that may cause errors.

3. Restart the app: Fully close the app and reopen it to refresh the session.

4. Update the app:
- Open Google Play Store > Search "Publix Delivery & Curbside" > Tap Update if available.
- Running the latest version ensures you have fixes and improvements.

5. Double-check your account info:
- Confirm your delivery address and payment details are accurate and current in the app.

6. Clear browser data if ordering via browser:
For WebKit browsers, clear cookies and cached files via Settings > Privacy > Clear browsing data.

7. Toggle location permissions:
On your Android device, turn off location permission for the app, then turn it back on. Sometimes location data conflicts prevent order processing9.

8. Reinstall the app:
If problems persist, uninstall and reinstall the Publix Delivery & Curbside app to reset its files.

9. Try a different network or device:
Occasionally, network restrictions or device issues interfere with orders.

If these steps don't resolve the issue, there might be a temporary problem on Instacart’s system that Publix uses for orders. You can check Instacart’s help or contact their support at [email protected] or phone 1-888-246-7822.

For detailed official guidance, Publix’s help center page for order issues is a useful resource: Publix Order Help1.

Would you like me to walk you through any specific step or help with accessing support? Are you seeing any particular error messages during ordering?

Are you satisfied with this solution so far?