Hi there! Thanks for reaching out about the Ticket to Ride app crashing during the longest route calculation in pass and play mode on your iPad. That definitely sounds like something we want to get sorted for you.

Just to clarify first—are you running the latest version of the Ticket to Ride app on your iPad? Also, have you tried restarting the app or the device before the crash happens? Sometimes that can clear out temporary glitches.

In general, when the app crashes during calculating the longest route, especially in pass and play mode, a common fix is to ensure the app is fully updated because some past issues like this have been addressed in updates.

Here’s a step-by-step approach we can take:

1. Update the App and iOS:
- Open the App Store, go to "Updates", and check if Ticket to Ride has an update. Install it if available.
- Also, check that your iPad’s iOS is up to date in Settings > General > Software Update.

2. Force Close and Restart:
- Double tap the Home button or swipe up from the bottom (depending on your iPad model) to bring up the app switcher.
- Swipe up on Ticket to Ride to close it completely.
- Reopen the app and try the pass and play mode again.

3. Reboot Your iPad:
- Hold the power button and slide to power off.
- Wait a few seconds, then power on and test the game again.

4. Delete and Reinstall the App:
- If crashes persist, back up your game progress if possible.
- Delete the Ticket to Ride app, then reinstall it from the App Store.

5. Check for Corrupted Game Data:
- Sometimes save files can get corrupted especially on modes requiring intensive calculations like longest route. Reinstalling can help with this.

If you have already tried these or the problem continues, it could be a rare bug specific to the pass and play mode on that iPad OS version (10.15.7 refers to macOS, but I want to confirm if your iPad software version corresponds to a similar range). If so, reporting this with exact details to our support team at [email protected] will help us investigate further.

Would you mind telling me exactly which iPad model and iOS version you are running? Also, does the crash happen every time you reach the longest route calculation, or intermittently? This info will help me assist you better!

Looking forward to your reply so we can get you back to enjoying your game smoothly. 😊