Hi there! I see you’ve got your new phone and when opening the TrialMax app, it’s asking for a reactivation code, but you don’t have one. I want to make sure we get you back into the app smoothly.

Typically, TrialMax activation or reactivation codes are provided by the clinical study personnel or site staff managing your participation. Since the app is linked to your study account, they handle giving the code needed for reactivation on a new device.

Here’s what I suggest doing next:

1. Reach out to the care personnel or clinical staff running your study. They can provide you with the reactivation code specific to your trial participation.
2. If you don’t know who to contact, check any emails or messages you received when you first enrolled in the study—sometimes the activation info is included there or contact details for support.
3. Avoid uninstalling or reinstalling the app repeatedly as it may complicate registration with the trial system.
4. If you’re still unable to get the code after contacting the study staff, you can email the TrialMax support team at [email protected] for direct assistance.

Since you are on Android 10 using the WebKit browser engine, there shouldn't be any device-specific compatibility issues here. The main step is getting that reactivation code from the study side.

Does that help clarify? Have you already tried contacting your study personnel or checking any enrollment communications for the code? Let me know how you’d like to move forward!