Hi there! Thanks for reaching out. I understand that your Kwikset lock has been unlocking by itself repeatedly, then it logged everyone out of the app, and now you’re unable to log back in. That definitely sounds inconvenient. To help you best, can I check a couple of things first?

1. When the lock was unlocking on its own, was this happening at random times or linked to any particular event (like phone proximity, app usage, or network issues)?
2. Are you using the Kwikset app on the same Windows device or a phone?
3. Have you tried resetting the app or reinstalling it yet?
4. Do you know if the lock has any user codes programmed, or if geofencing/auto-unlock features are turned on?

Once I have this info, I can guide you through the most effective steps to fix the issue. Meanwhile, here’s a basic sequence we can start with:

Step 1: Check Network and App Status
- Ensure your device has a stable internet connection.
- Close the Kwikset app fully and reopen it.
- Try logging in again with the correct credentials.

Step 2: Reset the Kwikset App Connection
- Remove the lock from the app if it appears.
- Uninstall and reinstall the Kwikset app.
- Log in fresh and try re-adding the lock.

Step 3: Reset the Lock Settings
- If you can access the lock physically, reset it to factory defaults to clear any errant programming (detailed instructions are on Kwikset’s support page).
- Reprogram user codes and disable any auto-unlock/geofencing features temporarily.

Step 4: Verify User Codes and Lock Programming
- Make sure at least one valid user code is set on the lock.
- Check if user codes are enabled.

These steps often reset the control logic and clear glitches that make locks unlock randomly or cause app login problems1 3.

If the issue persists after these, it could involve deeper troubleshooting like verifying if firmware updates are needed or potential interference with smart home hubs if integrated.

Could you please share more about your setup and any steps you’ve tried so far? That way I can tailor the guidance precisely for you.