Hi! It sounds like your Seaside Escape app is freezing around the top lines on your game board and you’re unable to join items. I’d love to help you get back to playing smoothly.

To start, could you tell me a bit more about when the freezing happens? For example, does it freeze right after opening the app, after certain actions, or maybe after some time playing? Also, have you tried restarting the app or your device already?

Meanwhile, here are some initial steps we can work through together:

1. Restart the App: Completely close Seaside Escape from your device's recent apps and then reopen it. Sometimes that clears temporary glitches.

2. Clear Cache: On your Android 10 device, go to Settings > Apps > Seaside Escape > Storage > Clear Cache. This removes temporary files that might be causing freezes but won’t delete your game progress.

3. Check for Updates: Visit the Play Store and make sure your Seaside Escape app is updated to the latest version. Updates often fix bugs affecting gameplay.

4. Restart Device: Sometimes a simple reboot of your phone can clear background issues impacting app performance.

If after trying these the problem persists, we may want to check if your game data is synced properly:

- Ensure you’re logged into your account.
- Try switching to a different network (Wi-Fi vs mobile data) to rule out network issues.

If none of those help, it might be a bug related to recent updates or device-specific issues. I can also look into recent reports or escalate to the developers if needed.

How about we start with those? Let me know what you’ve tried and what happens when you try these steps.

Tried all your recommendations to fix git partial repair but still can't join items in top 3 lines of board tried downloading games to different android laptop now got new game starting from beginning but old tablet still not working

Thanks for letting me know what you’ve tried so far, and I see you've also tried playing on a different Android laptop with a fresh start. Since the issue specifically persists on your old tablet with the original game, it sounds like it could be related to either the app installation or device-specific settings on that tablet.

Let’s try a few deeper steps to troubleshoot your tablet:

1. Uninstall and Reinstall the App on Your Tablet
- Uninstall Seaside Escape completely from the tablet.
- Reboot the tablet.
- Reinstall Seaside Escape from the Play Store.
Sometimes a fresh install clears corrupted files that “Clear Cache” can’t fix.

2. Check Device Storage and Performance
- Ensure your tablet has sufficient free storage space (at least 1-2 GB free) because low storage can cause freezing or glitches.
- Close any background apps that might be using up RAM and slowing performance.

3. Look at Accessibility or Display Settings
Sometimes accessibility features or certain display settings on Android might interfere with touch responsiveness or visuals in the app.
- On your tablet, check if any accessibility options (like high contrast, magnification) are enabled and try turning them off temporarily.
- Also verify if there’s any custom display scaling set that might affect the board display.

4. Test with New User Profile if Possible
If your tablet supports multiple users or guest mode, try creating a new user profile and install the app there. This can help rule out profile-specific corruption.

5. Check Internet Connection Stability on Tablet
Even if you tried different networks, confirm that the tablet has a stable connection while playing—unstable Wi-Fi can sometimes cause partial loading of game elements.

If none of these work, and since the new device works fine with the game, the issue likely lies with the tablet’s environment or hardware. In that case, I would recommend contacting our game support team at [email protected] with details, including your tablet model and Android 10 version, so they can investigate further or offer device-specific fixes.

Would you like me to help walk you through any of these steps?

Will uninstalling then reinstalling keep game at the level that has taken 1 year of playing achieves?

Great question! The good news is that uninstalling and reinstalling the Seaside Escape app usually does NOT cause you to lose your game progress—provided that your game progress is linked to an account or cloud save.

Here’s how it works:

1. Account or Cloud Sync: If you have connected your game to a Seaside Escape account, Google Play Games, or Facebook, your progress is saved to the cloud. When you reinstall the app and log back in, your progress will be restored to exactly where you left off.

2. No Account or Cloud Sync: If you have been playing without logging into a cloud-connected account, then uninstalling the app will likely delete your local game data, causing you to lose that progress.

Since you mentioned that playing on a different Android device started you off from the beginning, it might mean your progress wasn’t synced to an account or cloud service.

What I recommend is:

- Before uninstalling, check your game settings and make sure you are logged into a Seaside Escape account or another login method offered (Google, Facebook). This will ensure your progress is backed up.
- After reinstalling, log back into the same account to restore your progress.
- If you haven't connected your game yet, try linking your account now (if possible) to avoid losing progress on any device.

If you'd like, I can guide you step-by-step to link your game progress and safely uninstall/reinstall the app on your tablet. Would you like to do that?

Also, here is a useful discussion from other players about this: Reddit discussion on uninstall/reinstall and progress 1

Now gonna take a few days to work on problem

Thanks for the update that you’ll be taking a few days to work through the problem. If you experience any delays in resolving the Seaside Escape app issue or want to know more about what to expect during the process, here are some helpful points:

- Some users have reported delays in fixing freezing or gameplay issues due to device-specific factors or bugs that require updates or developer intervention.
- If the problem doesn’t resolve quickly, restarting the device and ensuring stable internet connectivity remain key interim steps.
- For ongoing delays, you might find useful advice or fixes in community forums such as Reddit or official support channels, where players share troubleshooting tips and updates.
- If the issue persists long-term, consider contacting Seaside Escape support through the in-app customer service portal or emailing them for detailed help—this can speed up getting a resolution tailored to your device and account.

Here is a helpful video guide about fixing common Seaside Escape app issues if you want to revisit any troubleshooting steps visually: Seaside Escape App Not Working? Fix It Fast! [1]

Please feel free to reach out whenever you want to continue troubleshooting or if you need any further assistance during your work on this.

Are you satisfied with the information I provided for managing this delay?