Hi there! Thanks for reaching out. I understand you placed an order, money was taken, but you haven't received any confirmation email or the product yet. That definitely needs looking into.

To help you better, could you tell me a bit more?
- When exactly did you place the order?
- Did you check your spam or junk email folder for the confirmation?
- Is the payment showing as deducted on your bank or card statement?
- Did you place the order through our ShopHelp platform?

Once I have these details, I can guide you step-by-step on how to check the order status and what to do next.

June 21. Yes deducted through Pay Pal/ my account.Yes ShopHelp

Thanks for the details! You mentioned the order was placed on June 21, payment was deducted via PayPal, and you used ShopHelp.

Here’s what we can do next, step-by-step:

1. Check Order Status on ShopHelp
- Log into your ShopHelp account.
- Go to "My Orders" or the order history section. Look for the specific order made on June 21. Is there any status update, like "Processing," "Shipped," or "Cancelled"?

2. Check PayPal Transaction Details
- Log into your PayPal account on your Android device’s browser or app.
- Look for the payment around June 21. Confirm that the transaction shows as completed, not pending, refunded, or disputed.

3. Contact ShopHelp Support
- If the order does not show in your ShopHelp account or has no status update, it’s likely the order was not properly registered on their system.
- Contact ShopHelp customer service directly. Provide them with your order date, PayPal transaction ID, and any other relevant info. They can check their backend and help with order confirmation or a refund.

4. Initiate PayPal Dispute if Necessary
- If ShopHelp does not resolve the issue promptly, you can open a dispute via PayPal to request a refund, citing non-receipt of product and no confirmation communication.

Since payment is confirmed deducted, we want to ensure either the order is fulfilled or money safely returned to you.

Would you like help locating the ShopHelp order section or PayPal transaction details? Or I can guide you on contacting ShopHelp support next. Just let me know!

Steps to dispute a PayPal transaction

Thanks for asking! Here are the steps to dispute a PayPal transaction, specifically for a situation like yours where you didn’t receive confirmation or product from ShopHelp:

1. Log in to your PayPal account on your Android device browser or app.
2. Go to Activity and find the transaction related to your ShopHelp order on June 21.
3. Tap on that transaction to open its details.
4. Scroll down and tap Report a Problem or Dispute a Transaction.
5. Select the issue type—choose something like Item not received or similar.
6. Follow the prompts to provide details about the problem (e.g., no confirmation or product received).
7. Submit the dispute.

After you open the dispute, the seller (ShopHelp) will be notified and there will be a period to resolve the issue. If it’s not resolved, you can escalate it to a claim for PayPal to review and possibly refund you.

If you want, I can help guide you step-by-step through the dispute process as you go through your PayPal account. Just let me know!

For more details, you can also visit the official PayPal guide here: How do I open a dispute with a seller? 1.

Are you comfortable trying these steps, or would you like me to walk you through them live?

I'll try

Great, feel free to try disputing the PayPal transaction when you're ready. If you run into any trouble or have questions while doing it, just reach out and I’ll be here to assist.

Also, if later you want help with checking your ShopHelp order status or contacting their support, I can guide you through that as well.

Is there anything else I can help you with right now?