If you are experiencing issues with the OTC Health Solutions app, here are common troubleshooting steps and support options:

Basic Troubleshooting Steps

- Force Close and Restart the App:
- On iPhone: Swipe up from the bottom of the screen and close the app, then reopen it.
- On Android: Open the app switcher and swipe away the app, then reopen it4.
- Update the App:
- Ensure you are using the latest version of the app, as updates include important bug fixes and new features such as "Scan to Pay" and enhanced accessibility support25.
- Restart Your Device:
- Power off your phone or tablet, wait a few seconds, then turn it back on before relaunching the app.
- Check Internet Connection:
- Make sure you have a stable internet connection, as app features like balance updates and shopping require connectivity25.
- Reinstall the App:
- Uninstall the app and reinstall it from the App Store (iOS) or Google Play Store (Android)25.

Known Issues

- Shopping Cart Issues:
- Some users report that items may disappear from the cart after performing a search. If this happens, try adding all items before searching, or contact customer support if the problem persists5.
- Login Problems:
- If the app is not working after login, try force closing and restarting it. If issues continue, consider reinstalling the app or contacting support4.

Device & Compatibility

- The app requires iOS 15.0 or later for iPhones and iPod Touch, and up-to-date Android operating systems2.
- If you cannot access the app or have issues related to pop-up blockers or browser settings, ensure your device and browser are updated to the latest software version. Disabling pop-up blockers can sometimes be necessary1.

Support and Contact Information

- If problems persist, reach out to OTC Health Solutions support:
- Phone: 1-888-628-27708
- Email: [email protected]5
- For questions specifically about using your benefit at CVS, you can also call Member Services at 1-855-670-5934 (TTY: 711)1.

If your issue is not resolved by these steps, contacting customer support will provide help specific to your account and device.

App always says temporarily unavailable

If the OTC Health Solutions app is temporarily unavailable or not working properly, there are several troubleshooting steps you can try to fix the issue:

1. Force Close and Reopen the App
- On your device, close the app completely (swipe it away from your recent apps list), then reopen it to see if the problem is resolved1.

2. Restart Your Device
- Power off your phone or tablet, wait a few moments, and then restart it. Sometimes a reboot can clear temporary glitches affecting app performance1.

3. Check Your Internet Connection
- Make sure you have a stable internet connection. Switching between Wi-Fi and cellular data may help1.

4. Update the App
- Visit the App Store (for iOS) or Google Play Store (for Android) to see if an update is available for the OTC Health Solutions app. Install any available updates as they may include important bug fixes341.

5. Reinstall the App
- Uninstall the app from your device and then reinstall it from the appropriate app store. This can resolve issues caused by corrupted files or incomplete updates1.

6. Check for Service Outages or Server Issues
- If none of the above steps work, the app's unavailability may be due to maintenance or server problems on the provider's end. These situations are usually temporary, and service is restored once the issue is resolved. You can check for announcements from the app developer (CVS Pharmacy) or contact their support for updates134.

7. Contact Support if Problems Persist
- If you continue having trouble, reach out to OTC Health Solutions support via email at [email protected] or the support contact listed in the app store14.

> If you urgently need to use your OTC benefits and the app remains unavailable, you can also access your account or place orders online through the OTC Health Solutions website, or by calling their customer service line as described in plan materials56.

Following these steps will resolve most app-related issues or help you determine if you need to wait for a service restoration from the app provider134.