Hi! I understand that when you're trying to use the OTC Health Solutions app or website, you're not seeing any eligible products available. Let’s work through this together to get that sorted out.

First, to clarify, are you seeing a blank product list, or does the site/app show a message about eligibility? Also, have you already signed in with your member ID or account details on the OTC Health Solutions platform?

Generally, if no eligible products are showing, it could be related to:

1. Account Verification: Ensure you are logged in with the correct member ID, as eligibility depends on your insurance plan.
2. Profile Information: Sometimes, your profile must include specific details like your date of birth for the system to display eligible products properly.
3. Browser Issues: Since you’re on Windows 10 with a WebKit-based browser, clearing the browser cache or trying a different browser can help.
4. Network or Server: Occasionally, server issues or connectivity problems can cause product lists not to load.

Here’s a step-by-step approach:
- Step 1: Log out of the app or website completely. Re-login using your member ID and password. Make sure you input any requested personal details accurately.
- Step 2: Clear your browser cache. On Windows 10 with a WebKit browser (like Chrome or Edge), you can do this by going to the browser settings → Privacy and security → Clear browsing data → Cache and Cookies → Confirm.
- Step 3: Try accessing the app or site on a different browser or device to see if the issue persists.
- Step 4: Check if there’s a notification or banner for any known outages or maintenance on the app or CVS OTC health services website.

If after all that, the products still don’t show, it might be a restrictions or eligibility issue related to your plan. Sometimes, Medicaid or insurance benefits have specific criteria or product lists that could cause this.

Would you like me to guide you through any of these steps? Or do you want me to check if there are wider service issues reported recently?