Hi there! I understand the CVS OTC Health Solutions Mobile App hasn’t worked for you, but you’ve been able to use the OTC Network app successfully. Thanks for sharing that detail—let’s see if we can get more insight into the issue you’re having with the CVS app.

Could you tell me a bit more about what happens when you try to use the CVS OTC Health Solutions app? For example:
- Does the app fail to open, crash, or not connect properly?
- Are you able to log in?
- Are there any error messages?

Also, just to confirm, you’re using a device with Windows 10 and browsing via a WebKit-based browser, right? The CVS OTC Health Solutions app is mainly designed for mobile devices (Android or iOS), so if you’re trying to use it on a Windows device or through a browser, that might explain some troubles.

If you want, I can guide you through some steps to either try the app on a compatible mobile device or use web alternatives to access OTC benefits. Let me know!

I was trying to connect with the CVS OTC Health Solutions app through an iPhone. It would show a pop up window in the middle of the screen that stated it wanted to connect with the CVS app and an option to cancel or continue. I'd hit continue and a screen welcoming me to CVS OTC Health Solutions appeared and a 3/4 circle would spin with the words "please wait, this may take a while". I tested it one day and it continued that for 6 hours. I tried for 6 months to use the app with the same issue. Finally I discovered the OTC Network App which has a dark blue bar over an Orange bar. That app works fine, no issues.

Thanks for the detailed description of what happens when you try to use the CVS OTC Health Solutions app on your iPhone. It sounds like after the initial pop-up and welcome screen, it just gets stuck on that spinning "please wait" message for hours, which certainly shouldn’t happen.

Let’s try to narrow down potential causes and some steps that could help:

1. Check for App Updates:
- Go to the App Store, open your Updates section, and see if there’s an update available for the OTC Health Solutions app. Sometimes these issues come from bugs fixed in newer versions.

2. Clear App Cache and Data / Restart App:
- Double-tap the Home button or swipe up from the bottom (depending on your iPhone model) to bring up the app switcher. Swipe the OTC Health Solutions app off the screen to close it completely.
- Then restart the app and see if it loads properly.

3. Reboot Your iPhone:
- Hold down the side button and volume button until you see “slide to power off.” Turn your phone off, wait 30 seconds, and turn it back on. This can clear transient issues.

4. Check Internet Connection:
- Sometimes a weak or unstable Wi-Fi or cellular connection can cause the app to hang while trying to connect to servers. If possible, try switching between Wi-Fi and cellular data to see if one works better.

5. Disable VPN, Ad Blockers, or Custom DNS:
- If you’ve installed any VPN apps, ad blockers, or changed DNS settings, these can interfere with app connectivity. Try turning these off temporarily and relaunching the app.

6. Reinstall the App:
- Uninstall the OTC Health Solutions app, restart your phone, and then reinstall it fresh from the App Store.

If after trying these steps, the app still gets stuck, it may be an account-specific or server-side issue. Since you mentioned you successfully use the OTC Network app, you might consider continuing with that for now. But if you want, I can also help escalate this problem to our technical team for further diagnosis.

Please try these steps and let me know what happens. Also, if you notice any specific error messages or behavior changes during these steps, share those with me. That will help us pinpoint the issue better.

Are you satisfied with this approach so far?