Hi there! I understand how frustrating it can be when an app like the NielsenIQ Consumer Panel stops working properly after an update. Let’s figure this out together!

First, can you tell me any specific error messages you see when you try to scan? Or is the scanner just unresponsive? Knowing more about what happens can help me assist you better.

In the meantime, here are a few common troubleshooting steps you can try to get the scanning feature working again:

1. Restart the App: Close the NielsenIQ Consumer Panel completely and then reopen it. Sometimes, a fresh start can resolve minor glitches.

2. Check Permissions: Make sure the app has the necessary permissions to use your camera. Go to your device’s settings, find the app, and ensure the camera permission is enabled.

3. Update App: Double-check if there are any new updates available for the app that may fix the scanning issue. You can check this in the respective app store (Google Play or App Store).

4. Reinstall the App: If the above steps don’t work, try uninstalling the app and then reinstalling it. This can help fix any corrupted files that might be causing the scanning issue.

Let me know what you find out or if you need further assistance on any of these steps! Are you satisfied with the initial suggestions?