If you are experiencing Hornet app login issues due to an account suspension, here’s what you need to know and the steps you can take to try to fix it:

Why accounts get suspended:
- The most common reasons for Hornet account suspensions include:
- Suspected or reported underage use (under 18).
- Profile includes information or photos that imply underage status.
- Mention, promotion, or sale of drugs in your profile or messages.
- Engaging in spam, scams, or fraudulent activity.
- Multiple or serious violations of Hornet’s community guidelines or terms of service2.
- Sometimes suspensions can occur by mistake, such as being wrongly flagged for not replying to messages, which could be interpreted as spam or inappropriate behavior4.

How to attempt a suspension fix:
- Review the reason: Consider if your profile or activity may have unintentionally violated any guidelines as listed above2.
- Provide proof (if required): If you were suspended for being suspected as underage, you must supply a government-issued ID showing your name, photo, date of birth, and issuing authority. Other details can be covered up2.
- Contact Hornet Support:
- Email: Reach out to Hornet support at [email protected]. Include your Account ID (found at the top center of your profile, starting with “@”), and explain your situation clearly—especially if you believe the suspension was a mistake24.
- Support portal: Check the Hornet support page for additional help with suspensions and to find their contact details or submit a ticket7.
- Be polite and detailed: When you contact support, include:
- A detailed explanation of the situation.
- Your account details and Account ID.
- Any evidence (e.g., proof of age, explanations if you believe you were wrongly flagged).

What NOT to do:
- Do not create a new account with the same details, as this may also be suspended.
- Avoid aggressive or disrespectful communication with support, as it may hinder your case.

Additional notes:
- There is no guarantee all suspensions will be lifted, especially if Hornet believes a serious violation occurred (e.g., drug sales, persistent spam, or fraud).
- In cases of mistaken suspensions (such as not replying to legitimate users), other users have reported success by explaining the misunderstanding politely and persistently to support4.

If you cannot access the support portal or aren’t sure why you were suspended, contacting [email protected] with your full details is the recommended first step27.