The Hornet app message "Sorry, this device has been suspended" means your device has been blocked from accessing the Hornet platform. This is typically due to a violation of Hornet's Terms of Service or usage guidelines. Common reasons for suspension include:

- Being underage: Hornet suspends accounts if there’s any indication the user is under 18, such as profile information or photographs suggesting underage status, or reports from other users. If this applies to you, you must provide proof of age using a government-issued photo ID that shows your name, date of birth, photo, and issuing authority. You can cover other personal details1.
- Mention of drugs: Promoting or mentioning drug use or selling illegal substances in your profile results in immediate and permanent suspension1.
- Spam or fraud: If the app detects the spreading of unwanted or fraudulent content through photos, messages, or posts, your account (and possibly device) will be blocked without notice1.
- Multiple violations: Repeatedly posting content that breaks guidelines increases the likelihood and speed of being blocked1.

What to do next:
- Review Hornet’s FAQ and guidelines to understand what may have triggered the suspension1.
- Contact Hornet support at [email protected]. Include your Account ID (located at the top center of your profile, beginning with “@”) so they can investigate your case1.
- If you believe the suspension is in error or was caused by mistaken reporting, you must reach out to support with any evidence or explanations.

Important: Device-based suspensions are stricter than account suspensions—creating a new account or reinstalling the app will not resolve the issue until Hornet support lifts the ban2. Some users report slow or no response from support, so persistence and providing all relevant information can help expedite a resolution2.

For further help, always use the official Hornet support channels and ensure your appeal includes required identification if age verification is requested17.