Hi! I’m sorry to hear that clicking links in ClassLink LaunchPad causes the app to crash and shows a crash icon. To help you better, could you share a bit more? For instance:

- Is this happening with all links or specific ones?
- Are you using the LaunchPad through a browser on your Windows 10 machine or through a downloaded app?
- Have you tried any steps to resolve the issue so far?

Meanwhile, here’s a simple plan to try and fix this:

1. Clear your browser cache and cookies. Sometimes old data conflicts and causes crashes. Since your device uses WebKit (likely Safari or a WebKit-based browser on Windows), clearing cache often helps.

2. Try a different browser. If you’re on a WebKit browser, try opening ClassLink in Chrome or Firefox to see if the problem persists.

3. Ensure your browser is up to date. Outdated browsers can cause compatibility problems with web apps.

4. Check your internet connection. A flaky connection can cause loading errors.

5. Disable browser extensions temporarily. Some add-ons can interfere with ClassLink.

6. Restart your device. This can clear temporary glitches.

If these don’t work, the issue might be deeper—such as a server-side problem or a conflict with the ClassLink session.

Would you mind letting me know about the points I asked? That way, I can provide more targeted help or escalate if needed. Are you satisfied with these starting steps?

just my chrome browser not all links gmail is one of them. Can open gmail in another browser.

Thanks for letting me know it’s just Chrome and that Gmail links cause the crash while other browsers work fine. This points to a browser-specific issue with Chrome on your Windows 10 setup.

Let’s try a targeted fix for Chrome to get those Gmail links working through ClassLink LaunchPad:

1. Clear Chrome Cache and Cookies:
- Click the three dots at the top right in Chrome
- Go to Settings > Privacy and Security > Clear browsing data
- Choose "Cookies and other site data" and "Cached images and files"
- Clear data and restart Chrome

2. Check for Conflicting Extensions:
- Go to chrome://extensions/ in your browser
- Temporarily disable all extensions
- Try opening Gmail via ClassLink again to see if the crash persists

3. Reset Chrome Settings:
- Go to Settings > Advanced > Reset and clean up
- Select "Restore settings to their original defaults"
- Confirm and restart Chrome

4. Sign Out and Back Into Google Accounts in Chrome:
- Open a new tab and go to accounts.google.com
- Sign out of all accounts, then sign back into your school Google account (the one linked with ClassLink)

5. Ensure Google Account is Properly Linked in ClassLink:
- Sometimes Gmail links fail if your Google account isn’t correctly linked to ClassLink
- Check your school’s instructions or this ClassLink help article on linking Google accounts: Link Your Google Account

If these steps don’t resolve the crash, it could be a deeper issue with Chrome’s handling of ClassLink SSO (single sign-on) or a session conflict. In that case, please let me know, and we’ll dig further or consider reaching out to your school’s IT support or ClassLink directly.

Are you comfortable trying these out? Let me know if any step feels unclear—I’m here to help!