Hi there! I see you're facing an issue where the Digi Prabhu app is asking for new device registration even though you're using the same device. Plus, you're currently outside and unable to register again. Let's try to get this sorted out.

Sometimes, the app might detect your device as new if certain things change, like app updates, cleared app data, or network changes. First, can you tell me if you've recently updated the Digi Prabhu app or cleared its data/cache? Also, are you connected to a different network now compared to before (for example, switching from Wi-Fi to mobile data)?

Meanwhile, here's a simple set of steps you can try:

1. Check Your Network Connection: Make sure you have a stable internet connection. Sometimes, intermittent connections can cause device recognition issues.

2. Restart Your Device: A quick restart can refresh the app and device settings.

3. Do Not Clear App Data Until We Check: If you've cleared app data or reinstalled the app, the system might treat it as a new device.

4. Try Logging in After a While: Sometimes the system takes a little time to recognize your device, especially if you're logging in from a new location.

If you are still prompted to register the device and cannot do so because you are outside, in many banks, re-registration might require verification through contact with their support team for security reasons.

Since this is sensitive and related to your banking app, I recommend, if above steps don’t work, to contact Prabhu Bank’s support directly at [email protected] or through their phone/WhatsApp number 9851114742. They can verify your identity and help re-register the device remotely.

Do let me know what you’ve tried so far and if you want, I can guide you through any of these steps!

2 Days ago, app updated, using same network and not cleared cache data also restarted mobile but still same issue.

Thanks for the details! Since the issue started right after the recent app update, it’s probable that the update introduced some changes affecting device recognition or registration.

Based on what I’ve gathered:

- Some users have reported freezing or login problems with Digi Prabhu after updates, as noted in app reviews and forums.
- There might be temporary glitches related to the update impacting device registration or login.
- Users facing similar issues sometimes have to wait for a patch or fix from the bank’s technical team.

Here’s what you can try next:

1. Check for Another Update: Developers often release quick fixes after a major update. Go to your app store and see if a new Digi Prabhu update is available. If yes, install it.

2. Try Logging in From a Different Network: Even if you’re on the same network, sometimes switching between Wi-Fi and mobile data can help trigger fresh recognition of your device.

3. Clear App Cache (Not Data): Since you haven’t cleared cache yet, try this step:
- Go to Windows’ Settings > Apps > Digi Prabhu > Storage > Clear Cache.
- This won’t erase your login info but might fix some update-related glitches.

4. Check Prabhu Bank’s Official Communications: Look for any announcements about current app issues or maintenance periods that might explain the problem.

5. Contact Prabhu Bank Support: If the problem persists, their support can inform you of any ongoing issues or assist with device re-registration remotely. Use [email protected] or their helpline.

Given you're outside and unable to register now, these steps might help minimize disruption until official support can assist.

Does this all make sense? Would you like me to help you with any of these steps?