Hi! I understand you're having trouble running apps, especially Tidal, on your Onkyo TX-NR575 receiver and the Onkyo HF Player app doesn’t seem to work there either. To get a clear picture, can I ask a couple of quick questions?

1. Are you trying to use the apps directly on the TX-NR575’s built-in interface, or are you controlling streaming through a linked device like your Mac?
2. When you say "Tidal is DIE," what exactly happens? Does the app fail to launch, or does playback stop suddenly, or something else?
3. Have you tried updating the firmware on your TX-NR575 recently or rebooting the receiver?

Meanwhile, here are some first steps we can try:

### Step 1: Check Firmware and App Updates
- Make sure your TX-NR575 has the latest firmware installed. Sometimes app compatibility or streaming protocols improve after updates.
- Check if there’s any update available for the Onkyo HF Player app or built-in apps on your receiver.

### Step 2: Restart Devices
- Power cycle your TX-NR575 by unplugging it for 30 seconds and plugging back in.
- Restart the Tidal app on the receiver or the linked device.
- Restart your home network router to ensure steady connectivity.

### Step 3: Network and Login Verification
- Confirm your TX-NR575 is connected to the internet properly; an unstable network can cause apps like Tidal to fail.
- If you can log in to Tidal from other devices on the same network (like your Mac), that’s helpful to know.
- Try logging out and back into the Tidal account on the receiver.

### Step 4: Alternative Playback Methods
- If the built-in Tidal app on your TX-NR575 keeps failing, you could use the Tidal app on your Mac to stream music via TIDAL Connect, selecting your receiver as the output device.
- This method often is more stable and bypasses the need to run the app directly on the receiver.

If these steps don’t resolve the problem, we can dig deeper into any app error messages or possibly resetting the receiver to factory defaults as a last resort. Let me know what you’ve tried so far or if you notice any error codes or messages. I’ll guide you through from there!

I've tried #2, #3 and #4, now I will try to update firmware, but was working fine. Other methods, f.e. connected to pc, is working fine. App Tidal it's running from other devices.

Thanks for the update and for trying steps 2, 3, and 4 already. Since the problem occurs only when running Tidal directly on your TX-NR575, but streaming from your PC or other devices works fine, and you’re about to try updating the firmware, I wanted to share some important points about firmware updates and possible solutions for this model.

### Firmware Update Tips for TX-NR575

- Ensure the receiver is connected directly to your router or access point with a stable Ethernet connection if possible. Wi-Fi sometimes causes update failures.
- Power off the receiver, unplug it for a minute, then power it back on before starting the update.
- If the usual update via network doesn’t work, try a manual USB update if Onkyo provides firmware files for your model on their support site.
- Before updating, disconnect other control devices (PC, smartphone apps) from the network to avoid conflicts during update.
- After the update, perform a factory reset if issues persist—many users have found that resets help clear any stuck firmware states or corrupted settings1.

### Factory Reset Instructions for TX-NR575
1. Turn off the receiver (Standby mode).
2. Press and hold the STRAIGHT button on the front panel.
3. While holding it down, press the ON/STANDBY button to turn on the receiver.
4. Keep holding STRAIGHT until “Clear” or something similar shows on the display, then release.

This will clear all custom settings but can solve app launch or firmware glitch issues.

### Important
If the firmware update still fails or the problem with the Tidal app persists after reset, it might be an issue with the app or server-side changes that Onkyo needs to address in a new firmware release.

In that case, consider contacting Onkyo support directly with details to check if there’s a known issue or planned fix: [email protected]

Let me know how the firmware update attempt goes. If you run into any errors or need walkthroughs for the steps, I’m here to help! Are you comfortable trying the factory reset if needed?

the device says I've got last firmware version installed. Nothing to do. It's connected directly to the router of course. Ussually the updates made auto. but long time no update needed.

Thanks for the details. Since your TX-NR575 already has the latest firmware and the network connection is solid, and you’ve confirmed that Tidal runs fine on other devices and via your PC, it helps narrow things down quite a bit. It suggests that the issue could be with the Onkyo HF Player app or the Tidal app integrated in your receiver rather than connectivity or firmware.

From what I’ve gathered, Onkyo has had limited recent updates for the HF Player app, and there have been reports by users of app issues that remain unresolved due to lack of new patches or updates from Onkyo’s side4. This could also affect the Tidal integration on their receivers.

Here’s what I suggest for now:

1. Use Alternative Streaming Methods Long-Term
Since Tidal works well from your PC and other devices, consider using features like Tidal Connect or streaming via AirPlay from your Mac to your TX-NR575. This bypasses running the Tidal app on the receiver directly and generally offers more stable playback.

2. Check for Receiver Software Updates Periodically
Keep an eye on Onkyo’s support site or official channels for any new firmware releases addressing app support.

3. Contact Onkyo Support for Clarification
Since the receiver is functioning well otherwise, but the app isn’t working as expected, reaching out directly to Onkyo support ([email protected]) with your model and issue details may prompt them to confirm if there are known limitations or upcoming fixes.

4. Factory Reset as Last Resort
You mentioned the firmware is current, so if you haven’t already, a factory reset might clear any cached app issues, though given what you’ve tried, this is optional.

In summary, the root cause likely lies with Onkyo's app or integration support that hasn't been recently updated or maintained. Using alternative streaming options now is your best bet for uninterrupted use while waiting for a possible future fix.

Let me know if you want me to guide you through setting up Tidal Connect or AirPlay on your Mac to stream to the TX-NR575. Are you satisfied with the solution I provided so far?

well, the solution, it's not the solution, it's only a recommendation. I've already done. I expect use my Onkyo on the same way that I've used until yesterday.

I completely understand your frustration—you expect your TX-NR575 to work the same way it did just yesterday, and it’s not fair to settle for workarounds when something has seemingly stopped working abruptly.

Based on recent community feedback and reports, it looks like the Onkyo HF Player app has had some issues after recent updates, and unfortunately those problems have affected app stability and functionality on various platforms, including Mac and receivers like yours. Some users are seeing crashes or failures in launching streaming services like Tidal directly through the app1 4.

Here’s what this means for your situation:

- The app or integrated streaming service on the TX-NR575 may have experienced a regression or bug triggered by recent updates either on the receiver's software side or on the app’s backend.
- Unfortunately, Onkyo hasn’t pushed out a patch specifically addressing these problems yet.
- Many users, including those on Mac and iOS devices, have reported the HF Player app no longer working properly and losing features that once functioned well2 7.

### What you can do now:

1. Report the Issue to Onkyo Support if you haven’t already
Detailed reports from users help prioritize fixes, so share your experience with Onkyo via their support email: [email protected]. Include your model, firmware version, macOS version, and specific app errors or behaviors.

2. Watch for Updates and Community News
Keep an eye on Onkyo’s support site and community forums for announcements about an app or firmware update restoring normal function.

3. Temporarily Use Alternative Playback Methods
I know this isn’t ideal, but as a temporary measure, continue streaming via Tidal Connect or AirPlay from your Mac. This approach doesn’t depend on the receiver’s app and guarantees your music plays uninterrupted.

4. Avoid Uninstalling or Downgrading Apps Yourself
Attempts to revert or downgrade the Onkyo HF Player app might cause additional issues since Onkyo controls integration tightly between the app and hardware.

I’m here to help with any of these steps or if you want me to assist in drafting your support email to Onkyo. I want to ensure you feel supported while waiting for an official fix.

Are you satisfied with the current explanation and plan? I want to make sure we get your music experience back to your expectations.