Hi! I see your SunPass app isn’t working. I’d love to help get it up and running for you. Could you tell me a bit more about what’s happening? For example, is the app not opening, crashing, not logging you in, or something else? Any error messages showing up?

Once I know a bit more, I can guide you step-by-step through some troubleshooting tailored for your iPhone with iOS 18.6. Looking forward to your reply!

You open the app, it asks you to agree to the new user agreement and you cannot

Thanks for sharing those details about the SunPass app getting stuck at the new user agreement screen. Let’s try a few things to get past this:

1. Close and Reopen the App
Double-click your iPhone’s home button (or swipe up and hold if no home button), then swipe the SunPass app off the screen to fully close it. Reopen the app and try again.

2. Check for an App Update
Sometimes the new user agreement prompt won’t complete if the app version isn’t the latest. Open the App Store, tap your profile icon on the top right, scroll to pending updates, and update SunPass if you see it there.

3. Restart Your iPhone
Perform a simple restart of your iPhone (hold the side button and either volume button, then slide to power off). Power it back on and try opening SunPass again.

4. Try Accepting the Agreement from a Different Device or Web
Since the SunPass user agreement can also be reviewed and accepted via their website, try logging into your account on https://www.sunpass.com/customeragreement and see if you can accept it there. This can sometimes refresh your account status and allow the app to proceed1.

5. Reinstall the App
If all else fails, delete the SunPass app by holding its icon and tapping “Remove App,” then reinstall it from the App Store. After reinstalling, log back in and try accepting the agreement.

If you’ve already tried any of these or get stuck at certain steps, just let me know. We can also check if there’s an ongoing issue with SunPass servers or app updates.

Are you able to try these steps and see if that helps you move past the agreement?