Hi there! I see you're running into the "We were unable to verify the data you entered, please try again" error on the SunPass app. To help you better, could you please tell me which specific data you're entering when you get this error? For example, is it when entering your vehicle info, personal details, account login, or payment info? Also, have you checked that all the details like your name, license plate, and vehicle registration exactly match what's on your official documents?

Once I have a bit more information, I can guide you step-by-step to get this sorted out. Meanwhile, here’s a general approach that often helps:

1. Double-check that all your entered information matches exactly with your vehicle registration and personal details—this includes spellings, numbers, and formatting.
2. Clear the cache and cookies in your WebKit browser on Windows 10 to remove any outdated or corrupt data the app/browser might be using.
3. Restart your device or close and reopen the SunPass app/website to refresh the session.
4. Make sure your app or browser is updated to the latest version.
5. If using the web, try accessing SunPass on a different browser as a test.

If these steps don’t clear up the issue, I can help you dig a bit deeper. Just let me know!

Are you okay with trying these first?

entering transponder no. and zip code. also get message that plate no. is associated with an account which i can't see to find to acess.

Thanks for sharing those details! It sounds like the license plate number you're trying to use with your transponder and zip code is already linked to another SunPass account, which is why you’re unable to access or register it under your current account.

Here’s what we can do step-by-step:

1. Verify Account Ownership: Sometimes a plate can be associated with an old or previous account that you might not have created or no longer have access to.

2. Try Account Recovery: Visit the SunPass “Forgot Password or Username” page here: https://www.sunpass.com/forgotPin. Enter your username or account number (if you have it) along with your mailing zip code to recover account access.

3. Create Username/Password: If you never set them up during enrollment, you can create login credentials using your transponder number and zip code on this page: https://www.sunpass.com/vector/account/maintenance/firstTimeLogin.do?from=Home&locale=en_US.

4. Contact SunPass Customer Service: Since your plate is associated with another account you can’t access, the best course is to call SunPass Customer Service directly at 1-888-TOLL FLA (1-888-865-5352). They can verify your ownership and help you regain control or release your plate from the other account.

Before calling, have your transponder number, license plate, and zip code handy, plus any documentation proving vehicle ownership if available.

Would you like me to guide you through the account recovery process or help you prepare for the customer service call? I’m here to assist!

1 2 3 5 6 7