Hi there! I understand your XIM MATRIX Manager app connects fine on your Android device but not on your PC. Let’s get this sorted out together.

To start, could you tell me if your PC meets these requirements? The Manager app on PC requires Windows 10 or 11, 64-bit, and your PC must support Bluetooth LE (Low Energy), as the Manager communicates with the XIM MATRIX device over Bluetooth LE.

Also, do you see any error messages when trying to connect on the PC app? And have you tried using a different USB cable to connect the XIM MATRIX device to the PC, or plugging into another USB port? Sometimes connection cables or ports can cause issues.

Here’s a quick step-by-step plan to troubleshoot:

1. Confirm PC OS is Windows 10/11 64-bit and has Bluetooth LE capability.
2. Try a different USB cable and different USB port on your PC.
3. Make sure the XIM MATRIX Manager for PC is fully updated to the latest version.
4. Restart your PC to clear any stuck Bluetooth processes.
5. Check in your PC's Device Manager that Bluetooth is enabled and working.
6. Ensure no other Bluetooth devices are interfering with the connection.
7. If you updated your XIM firmware recently on Android, try updating it on PC as well since firmware and Manager version mismatches can block connection.

If after all this it still fails to connect, please let me know any specific error message or behavior you encounter. That will help me dive deeper into the problem.

Does this sound good so far? Any additional details you can provide will help us get your PC app connected smoothly!

2 5

It wont connect on pc app manager at all but will on android

It wont connect on pc app manager at all but will on android

Thanks for sharing that it works on Android but not on the PC app. Let’s try to pinpoint what’s going on.

A common cause for this issue is a mismatch between the XIM MATRIX device firmware and the PC Manager app version. Sometimes, after updating firmware on your device via Android, the PC Manager app also needs to be updated to the latest version to connect properly. Have you recently updated your XIM firmware or Manager app on PC? If not, I recommend doing that first.

Also, an important step is to try using a different USB cable and port when connecting your XIM MATRIX to the PC. Faulty cables or USB ports can prevent the Manager from establishing a connection.

Here’s a quick checklist to try:
1. Update the PC Manager app to the latest version available from the official site.
2. Make sure your PC is running Windows 10/11 64-bit and supports Bluetooth LE.
3. Connect the XIM MATRIX to your PC using a different USB cable and port.
4. Restart your PC before trying again.
5. After connecting, verify that the firmware on the XIM MATRIX is current by proceeding with the update process in the PC Manager if needed.

You can find detailed official troubleshooting steps here: https://guide.xim.tech/Troubleshooting-PC/ 2 and the firmware update instructions here: https://guide.xim.tech/Updating-Firmware/ 10.

If you still face issues after these steps, could you share any error messages or specific behavior when you try to connect on PC? That will help me identify a tailored solution for you.

Are you okay to try these steps now?